Lindiwe Fortunate Nzama
Customer Services Consultant (Customer Care)
Newlands West
Summary
Experienced with customer interaction, ensuring comprehensive understanding of client concerns. Utilizes effective communication techniques to deliver high-quality service. Knowledge of efficient problem-solving methods to maintain customer satisfaction.
Overview
1
1
Language
14
14
years of professional experience
Work History
Customer Service Consultant
Hollywood Sportsbook Gauteng (PTY) Ltd
10.2023 - Current
- Delivered exceptional customer service through effective communication and problem resolution.
- Managed customer inquiries via multiple channels, ensuring timely and accurate responses.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Trained and mentored junior staff on best practices in customer engagement and service delivery.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
Betting Clerk
Hollywood Sportsbook Holdings (Pty) Ltd
08.2018 - 09.2023
- Processed customer bets and payouts, monitored cash transactions, assisted team leaders with transfers, and promoted online betting services.
- Served as a Betting Clerk responsible for managing customer bets and transactions.
- Managed cash transactions and maintained precise financial records to ensure accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored betting activity, identified trends, and reported anomalies to enhance operational oversight.
Waitress Supervisor
John Dory Oyster Bar
02.2012 - 06.2018
- Supervised daily operations, ensuring efficiency and high service standards in fast-paced environment.
- Trained and mentored new staff on menu knowledge and customer service protocols.
- Coordinated team schedules to optimize coverage during peak dining hours.
- Implemented process improvements that enhanced workflow and reduced service times.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Education
FUNDAMENTALS OF MICROSOFT OFFICE -
DAMELIN INFORMATION TECHNOLOGY
Durban, South AfricaBUSINESS ADMINISTRATION MANAGEMENT -
DAMELIN DURBAN CITY CAMPUS
DAMELIN DURBAN CITY CAMPUS 04.2001 -
Senior Certificate NQF Level 4 - IsiZulu, English, Afrikaans, Accounting, Economics and Business Economics
Gugulesizwe Senior Secondary School
Scottburgh, South Africa12-2003
Skills
Customer service commitment
Call center experience
Complaint handling
Inbound call management
Sales techniques
Data entry
Customer acquisition
Organizational skills
Work flexibility
Independent and team player
Communication skills
Positive attitude
CONTACT DETAILS
- CELL NO.: 068 054 3633
- ALTERNATIVE CONTACT: M.S. Luthuli – 071 276 2307
- E-MAIL ADDRESS: nzamazama400@gmail.com or mkhanyisi.luthuli@gmail.com
FURTHER DETAILS
- IDENTITY NO.: 841018 0302 08 8
- AGE: 39
- GENDER: Female
- HEALTH: Good
- MARITAL STATUS: Life Partner
- RELIGION: Christian
PERSONAL INFORMATION
- FULL NAMES: Lindiwe Fortunate
- SURNAME: Nzama
- RESIDENTIAL ADDRESS: Unit Cast 3C Castlehill Flats, 10 Castlehill Drive, NEWLANDS, WEST 4037
Timeline
Customer Service Consultant
Hollywood Sportsbook Gauteng (PTY) Ltd
10.2023 - Current
Betting Clerk
Hollywood Sportsbook Holdings (Pty) Ltd
08.2018 - 09.2023
Waitress Supervisor
John Dory Oyster Bar
02.2012 - 06.2018
BUSINESS ADMINISTRATION MANAGEMENT -
DAMELIN DURBAN CITY CAMPUS
04.2001 -
FUNDAMENTALS OF MICROSOFT OFFICE -
DAMELIN INFORMATION TECHNOLOGY
Senior Certificate NQF Level 4 - IsiZulu, English, Afrikaans, Accounting, Economics and Business Economics
Gugulesizwe Senior Secondary School