Lindiwe Alta Mazibuko
Supervisor
Johannesburg ,GP
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
Pna
Fourways , Gauteng
03.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
Customer Service Call Centre Agent
Asili Risk Management
Rosebank, Gauteng
05.2016 - 07.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Call Center Agent
B2B Compare
Bloemfontein , FS
02.2015 - 10.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Education
LLB
Unisa
Pretoria 02.2020 - Current
Skills
Team Building
undefinedAccomplishments
- Supervised team of 15 staff members.
Timeline
Supervisor
Pna
03.2020 - Current
LLB
Unisa
02.2020 - Current
Customer Service Call Centre Agent
Asili Risk Management
05.2016 - 07.2019
Call Center Agent
B2B Compare
02.2015 - 10.2015
Similar Profiles
HAMZA ELHOUAIJHAMZA ELHOUAIJ
Fuel Station Manager at PNAFuel Station Manager at PNA
Mpumelelo Murial MahlaolaMpumelelo Murial Mahlaola
Shop Assistant at PNAShop Assistant at PNA
NXAVO MUKWEVHONXAVO MUKWEVHO
Retail Manager at PNARetail Manager at PNA