Lindiwe Sithole
Claims Assessor
Johannesburg
Summary
Dynamic professional with 5 years experience in proven track record at Unitrade Management Services, adept in claim evaluation and enhancing customer satisfaction. Leveraged documentation review and professional ethics to streamline workflows and ensure regulatory compliance. Skilled in problem-solving and marketing management, significantly contributing to operational efficiency and customer engagement.
Overview
14
14
years of professional experience
Work History
Claim Assessor
Unitrade Management Services
09.2019 - Current
- Maintained an organized case management system, allowing for easy tracking of claim statuses and facilitating efficient workflows.
- Ensured compliance with regulatory guidelines by staying up-to-date on industry standards and integrating them into daily workflows.
- Enhanced customer satisfaction rates by promptly addressing inquiries and providing detailed explanations regarding claim decisions.
- Assisted in updating company policies based on changes in industry regulations or best practices, guaranteeing continued compliance throughout the organization.
Merchandiser
Rainbow Chicken Limited
03.2014 - 10.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Merchandiser
Unilever Food Solutions (smollan Group)
02.2011 - 05.2014
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
Education
No Degree - Senior Certificate
Aha Thuto Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Documentation review
Professional ethics
Policy interpretation
Assertiveness
Claim evaluation
Problem-solving abilities
Computer literacy
Time management abilities
Marketing management
Timeline
Claim Assessor
Unitrade Management Services
09.2019 - Current
Merchandiser
Rainbow Chicken Limited
03.2014 - 10.2017
Merchandiser
Unilever Food Solutions (smollan Group)
02.2011 - 05.2014
No Degree - Senior Certificate
Aha Thuto Secondary School
04.2001 -