Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lindiwe Nduli

Durban

Summary

With over 8 years of experience in the hospitality industry and 2 years in administration, I am a dedicated and multifaceted worker committed to providing exceptional guest service. Thriving in fast-paced environments, I excel at meeting deadlines while maintaining a high level of energy and innovation. My unwavering commitment to achieving optimal customer satisfaction allows me to adapt to changing office needs effortlessly. Supporting colleagues and superiors with excellent assistance skills comes naturally to me. I bring strong organization and self-motivation to everything I do, always striving for excellence. Additionally, I possess proficiency in various software applications, filing systems, and office equipment, making me a valuable asset to any team.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

The Black Rabbit
11.2022 - Current
  • Monitoring and responding to calls and emails
  • Complete food & beverage count twice a week, then ordered accordingly to avoid wastage.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Coordinating and managing functions
  • Engage with suppliers regarding orders, deliveries and credit notes
  • Completing daily cash-ups and correlating weekly invoices for payment
  • Completing end-of-month reports and assisting with information for accountants
  • Act as the floor manager during service hours
  • Completed payroll accurately and timely to meet employee expectations.
  • Coordinated front of house and back of house staff schedules to guarantee optimum duty coverage.

Assistant Manager

The Harvest at Camp Orchards
10.2021 - 11.2022
  • Greet and inform first-time customers about how the restaurant works
  • Ensure that myself and staff provide exceptional customer service to ensure that customers return
  • Maintain good relationships with returning customers and partners
  • Assist and supervise setting up the restaurant every morning
  • Ensure that the cleanliness of the restaurant is maintained throughout the day
  • Maintain constant communication with the kitchen and suppliers to ensure that stock is always up to date
  • Answer customer enquiries and take bookings for events such as picnics, birthday parties, corporate functions and weddings
  • Set up picnics and birthday parties and work with client-hired events coordinators to set up weddings and corporate functions
  • Train new restaurant employees on policies and procedures
  • Work closely with chefs to determine the weekly menu and special menus for events

Assistant General Manager

Hartford House
08.2019 - 03.2020
  • Oversee office and financial admin processes and ensure that daily, weekly and monthly deadlines such as cash-ups, purchase orders and PM accounts are met
  • Train, supervise, advise and discipline front desk staff
  • Ensure that any queries regarding weddings, conferences and events are answered timeously
  • Plan and create function sheets for each event
  • Assist the GM in overseeing the Housekeeping & Maintenance departments by creating a roster, capturing leave, and disciplining when required
  • Ensuring that the overall appearance and cleanliness of the hotel is that of a five-star hotel by doing daily inspections of the suites and shared areas
  • Cover the front of house / Food & beverage duty manager shifts, including hosting guests for dinner and ensuring seamless coordination between kitchen and restaurant flows
  • Help grow the hotel's social media presence and answer guest reviews on TripAdvisor

Education

Higher Certificate - Bookkeeping, NQF Level 5

Varsity College
Sandton, South Africa
12.2013

Diploma - Hospitality Management, NQF Level 6

Durban University of Technology
Durban
11.2011

Matriculated -

KwaNtebeni Comprehensive Secondary School
Durban
12.2005

Skills

  • Pastel
  • Microsoft Office Suite
  • Event Planning
  • GAAP Restaurant System
  • Opera Property Management System
  • Complex Problem Solving
  • Restaurant operations management
  • Recruitment

Languages

English
IsiXhosa
IsiZulu

Timeline

Restaurant Manager

The Black Rabbit
11.2022 - Current

Assistant Manager

The Harvest at Camp Orchards
10.2021 - 11.2022

Assistant General Manager

Hartford House
08.2019 - 03.2020

Higher Certificate - Bookkeeping, NQF Level 5

Varsity College

Diploma - Hospitality Management, NQF Level 6

Durban University of Technology

Matriculated -

KwaNtebeni Comprehensive Secondary School

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Lindiwe Nduli