Lindiwe Maziya
Customer Service Representative
Bokburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Virgin Active
11.2023 - Current
- Customer Engagement: Initiate contact with potential members, understand their fitness goals and provide personalized recommendations.
- Product Knowledge: Thoroughly understand gym services, equipment and membership packages to effectively communicate their benefits to prospective members.
- Sales Presentations: Conduct engaging and informative tours, showcasing the gym's facilities, classes and amenities while addressing clients needs
- Closing Deals: Utilize effective sales techniques to convert leads into gym memberships, meeting or exceeding sales targets.
- Customer Service: Provide excellent customer service to existing members, ensuring a positive experience that promotes member retention
Office Administrator
Maziya Autobody Repairs And Spraypainting
11.2019 - 02.2021
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Representative
Cotton On
06.2018 - 09.2019
- Greet and welcome customers with a smile , assist customers with inquiries, process transactions and ensure a positive shopping experience
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Sales Representative
Adidas
11.2016 - 01.2017
- Welcomed customers with a smile , drive sales by engaging customers by understanding their needs and recommend suitable products
- Product knowledge, upselling and meeting sales targets through exceptional communication and persuasive speaking skills
- Provided excellent customer service to enhance the overall shopping experience.
- Processed purchase transactions and returns, and resolving customer inquiries to their satisfaction
- Merchandised stock and maintained a clean and welcoming shopping environment.
Education
Higher Certificate in Wealth Management - Finance
Moonstone Business School Of Excellence
Pretoria 04.2001 -
No Degree - Diploma in Business Management And Entrepreneurshi
Varsity College
Sandton 04.2001 -
No Degree - Higher Certificate in Sales And Marketing
University of Johannesburg
Johannesburg 04.2001 -
High School Diploma -
Parklands High School
Alberton 04.2001 -
Skills
Time Management
undefinedTimeline
Sales Consultant
Virgin Active
11.2023 - Current
Office Administrator
Maziya Autobody Repairs And Spraypainting
11.2019 - 02.2021
Customer Service Representative
Cotton On
06.2018 - 09.2019
Sales Representative
Adidas
11.2016 - 01.2017
Higher Certificate in Wealth Management - Finance
Moonstone Business School Of Excellence
04.2001 -
No Degree - Diploma in Business Management And Entrepreneurshi
Varsity College
04.2001 -
No Degree - Higher Certificate in Sales And Marketing
University of Johannesburg
04.2001 -
High School Diploma -
Parklands High School
04.2001 -
References
ZANELE MKHWANAZI, DEPARTMENT MANAGER : COTTON ON
073 473 8451
ISAAC MAZIYA, DIRECTOR: MAZIYA AUTOBODY REPAIRS AND SPRAYPAINTING
083 329 8301
ROBERT THAGE, STORE MANAGER: ADIDAS
011 918 7125
PORTIA MONESA, SALES MANAGER: VIRGIN ACTIVE
061 967 6602
References
ZANELE MKHWANAZI, DEPARTMENT MANAGER : COTTON ON
073 473 8451
ISAAC MAZIYA, DIRECTOR: MAZIYA AUTOBODY REPAIRS AND SPRAYPAINTING
083 329 8301
ROBERT THAGE, STORE MANAGER: ADIDAS
011 918 7125
PORTIA MONESA, SALES MANAGER: VIRGIN ACTIVE
061 967 6602
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