Lindiwe Maziya
Customer Service Representative
Bokburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Virgin Active
2023.11 - Current
- Customer Engagement: Initiate contact with potential members, understand their fitness goals and provide personalized recommendations.
- Product Knowledge: Thoroughly understand gym services, equipment and membership packages to effectively communicate their benefits to prospective members.
- Sales Presentations: Conduct engaging and informative tours, showcasing the gym's facilities, classes and amenities while addressing clients needs
- Closing Deals: Utilize effective sales techniques to convert leads into gym memberships, meeting or exceeding sales targets.
- Customer Service: Provide excellent customer service to existing members, ensuring a positive experience that promotes member retention
Office Administrator
Maziya Autobody Repairs And Spraypainting
2019.11 - 2021.02
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Representative
Cotton On
2018.06 - 2019.09
- Greet and welcome customers with a smile , assist customers with inquiries, process transactions and ensure a positive shopping experience
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Sales Representative
Adidas
2016.11 - 2017.01
- Welcomed customers with a smile , drive sales by engaging customers by understanding their needs and recommend suitable products
- Product knowledge, upselling and meeting sales targets through exceptional communication and persuasive speaking skills
- Provided excellent customer service to enhance the overall shopping experience.
- Processed purchase transactions and returns, and resolving customer inquiries to their satisfaction
- Merchandised stock and maintained a clean and welcoming shopping environment.
Education
Higher Certificate in Wealth Management - Finance
Moonstone Business School Of Excellence
Pretoria 2001.04 -
No Degree - Diploma in Business Management And Entrepreneurshi
Varsity College
Sandton 2001.04 -
No Degree - Higher Certificate in Sales And Marketing
University of Johannesburg
Johannesburg 2001.04 -
High School Diploma -
Parklands High School
Alberton 2001.04 -
Skills
Time Management
Customer focused and service orientated
Strong communication skills
Problem-solving ability
Ability to remain calm under pressure
Patient
Empathetic
Good listening skills
Pay attention to detail
Conflict resolution skills
Adaptability
Timeline
Sales Consultant
Virgin Active
2023.11 - Current
Office Administrator
Maziya Autobody Repairs And Spraypainting
2019.11 - 2021.02
Customer Service Representative
Cotton On
2018.06 - 2019.09
Sales Representative
Adidas
2016.11 - 2017.01
Higher Certificate in Wealth Management - Finance
Moonstone Business School Of Excellence
2001.04 -
No Degree - Diploma in Business Management And Entrepreneurshi
Varsity College
2001.04 -
No Degree - Higher Certificate in Sales And Marketing
University of Johannesburg
2001.04 -
High School Diploma -
Parklands High School
2001.04 -
References
ZANELE MKHWANAZI, DEPARTMENT MANAGER : COTTON ON
073 473 8451
ISAAC MAZIYA, DIRECTOR: MAZIYA AUTOBODY REPAIRS AND SPRAYPAINTING
083 329 8301
ROBERT THAGE, STORE MANAGER: ADIDAS
011 918 7125
PORTIA MONESA, SALES MANAGER: VIRGIN ACTIVE
061 967 6602
References
ZANELE MKHWANAZI, DEPARTMENT MANAGER : COTTON ON
073 473 8451
ISAAC MAZIYA, DIRECTOR: MAZIYA AUTOBODY REPAIRS AND SPRAYPAINTING
083 329 8301
ROBERT THAGE, STORE MANAGER: ADIDAS
011 918 7125
PORTIA MONESA, SALES MANAGER: VIRGIN ACTIVE
061 967 6602