Lindiwe Mahlalela
Brand Ambassador
Kempton Park,GP
Summary
Versatile professional with a robust background in management and customer service, notably as a Daycare Manager at Hero Kids. Excelled in implementing safety protocols and enhancing child care standards, showcasing strong curriculum planning and communication skills. Proven track record in fostering team collaboration and achieving significant improvements in operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Daycare Manager
Hero Kids
04.2024 - Current
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Brand Ambassador
Hisense
03.2023 - 03.2024
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Access Controller
Sasol Power Station
01.2022 - 04.2022
- Investigated complaints and documented findings.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed hourly patrols of facility, grounds and perimeter.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Administration Manàger
Chopies
01.2019 - 07.2019
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Reduced employee turnover through employee development and other retention measures.
Cashier
Pick N' Pay
03.2016 - 10.2018
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
N4-N6 - Education
Westcol Tvet College
Gauteng, Randfontein Skills
- Health and safety regulations
- Curriculum planning
- Resourcing support
- Communication skills
- Active listening
- Excellent communication
Timeline
Daycare Manager
Hero Kids
04.2024 - Current
Brand Ambassador
Hisense
03.2023 - 03.2024
Access Controller
Sasol Power Station
01.2022 - 04.2022
Administration Manàger
Chopies
01.2019 - 07.2019
Cashier
Pick N' Pay
03.2016 - 10.2018
N4-N6 - Education
Westcol Tvet College
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