Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Lindiwe Bauti
None
Cape Town ,Western Cape
Summary
Overview
14
years of professional experience
3
Certifications
Work History
Pick N Pay Cape Town South Africa
Customer Service Representative
01.2019 - 02.2020
Job overview
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Group 4 Security Cape Town
Security Officer
02.2006 - 07.2018
Job overview
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
Information Technology & Computer Training Center Cape Town South Africa
Diploma from Computer Practice
08.2000
University Overview
Bathandwa Ndondo High School Cala South Africa
Matric
04.1999
University Overview
Skills
Spreadsheets
Certification
US Embassy Training
Timeline
Customer Service Representative
Pick N Pay
01.2019 - 02.2020
US Embassy Training
07-2008
Security Officer
Group 4 Security
02.2006 - 07.2018
Computer Practice
08-2000
SENIOR CERTIFICATE
04-1999
Information Technology & Computer Training Center
Diploma from Computer Practice
Bathandwa Ndondo High School
Matric
Similar Profiles
Tinashe ChirisaTinashe Chirisa
Ware house worker at Pick n PayWare house worker at Pick n Pay
Kenneth MambaKenneth Mamba
Store Manager at Pick N Pay PhilippiStore Manager at Pick N Pay Philippi
THABISO MAPHORITHABISO MAPHORI
RETAIL STORE MANAGER at PICK N PAY RETAILERSRETAIL STORE MANAGER at PICK N PAY RETAILERS