Lindiswa Booysen
Cape Town
Summary
Results-driven professional with expertise in customer service, advisory, negotiation, and administration. Strong skills in Human Resources Management and Business Administration, complemented by effective communication and organisational abilities. Experienced in task coordination, problem-solving, and conflict resolution, contributing to enhanced service delivery in Public Sector institutions and supporting the South African economy.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Contact Centre Assistant
NSFAS
04.2019 - Current
- Inbound Call Centre
- Servicing students telephonically
- Recording student queries on excel spreadsheet
- Student Accounts queries
- Student Disbursements
- Bursary Queries
- Queries regarding Institution Tuition Payments
- Institution visits to do direct consultation with students in different provinces
- Membership queries
- Interacting with students via Social Media: FaceBook, Twitter, email and live calls
- Conduct basic investigations of student queries and provide timely feedback.
- Escalate complex issues to NSFAS ICT Service Desk, Institutional Support Practitioners, or Accommodation Officials, tracking until resolution.
- Maintain weekly capturing of daily support activities.
- Keep a detailed register of student queries and feedback.
- Report institutional challenges, including student unrest or operational issues, to Institutional Support Practitioner
Human Resource Intern
NSFAS
03.2018 - 05.2018
- Administered leave requests and documentation for employees
- Maintained employee personnel files, ensuring compliance with minimum information requirements
- Implementation of the Best practical module for keeping and managing paper-based employee Records
- Prepare payslips for employees
- Liaise with Risk Benefit department regarding death of employees or retirement
- Liaised with internal and external stakeholders to facilitate effective communication and collaboration
- Recruitment and selection administration
- Scan and save all documents in Open Text
- Respond to staff queries relating to salary and medical aid via email and directly
- Assist new hires with medical aid options available and submit new member and change in member details forms to medical aid before the cut off date.
- Capture overtime before the cut-off date
- Ensure all payroll data sheets are correctly filed onto staff files
- Ensure hard copies are sent to Metrofile for Storage
- Provide effective support for the broader HR team
- Capturing of advertised posts and applications
- Coordinated shortlisting candidates and conducted interviews as secretary to support recruitment process
- Collected and organised performance contracts for employee records
Data Capturer
NSFAS
12.2016 - 02.2018
- Recording Captured & evaluated students on excel spreadsheets
- Creating new files on DMS System for late applications
- Capturing manual application forms
- Capturing electronic application forms
- Evaluating captured application forms
- Recording Captured & evaluated students on excel spreadsheets
- Creating new files on DMS System for late applications
Financial Systems Administrator
Pepkor Speciality
09.2016 - 11.2016
- Conducted budget planning and analysis using Adaptive Insights to support financial decision-making.
- Ensure excellent data quality through maintenance, optimisation and review.
- Collaborated with Quality Office to develop system usage policies, enhancing compliance and efficiency.
- Coordinated logistics for transportation and delivery of goods, ensuring timely and accurate fulfilment.
Receptionist
Cozens Recruitment Agency
07.2016 - 09.2016
- Answering incoming call
- Switchboard operation
- Receiving deliveries
- Connecting conference calls
Data Administrator
BroadReach Healthcare
06.2016 - 06.2016
- Collected patient raw data from all relevant facilities’ registers daily to ensure comprehensive records
- Captured patient raw data accurately within specified time frame
- Conducted quality assurance for HCT, Pre-ART, and TB registers to maintain data integrity
- Update HIV care and TB suspect and Treatment registers daily
- Collected tally sheets from various departments for accurate data analysis
- Collect folders and enter data into registers
- Collected folders from the filing system and entered data into registers for record keeping
- Daily retrieval of patient files
Technical Assistant
City of Cape Town
05.2015 - 08.2015
- Captured property details using LIS ID to ensure accurate and reliable records.
- Measuring Property size on Pictometry for evaluation purposes
- Snipped and attached photographs of properties using Pictometry for enhanced visual documentation.
- Saved and attached images to GRM for comprehensive property files.
- Sketched property structures in GRM to facilitate detailed evaluations.
- Documented additional features, sites, and flags of dwellings for comprehensive property assessments.
- Viewing property on Pictometry online using LIS ID
- Viewing property on City Map Viewer for contemporary updates e.g. property extensions / demolitions
Administrative Data Capturer
GVI Oncology (Rondebosch Medical Centre)
02.2015 - 05.2015
- Retrieving medical data
- Photocopy, Scanning, Typing, and Binding of documents
- Managing incoming and outgoing correspondence
- Screening of calls and taking messages
- Assisting doctors with missing documents on the patients reports
- General administration duties
- Sharing / Managing the Doctors daily diary
- Attaching patient’s medical documents into the patient’s case note.
Data Capturer
PathCare Laboratories
12.2006 - 09.2014
- Data Capturing (patient demographics, clinical data , tests, medical aid – cash payment details)
- Checking second Phase (double checking captured work before the reports are printed out to the treating doctors)
- Check ICD 10 Code on Meditech
- Correct capturing of Patient Information onto database, generating reports
- Solving Queries
- Reaching Capturing targets
- Sending laboratory responses to depots
Receptionist
Intermed Healthcare
12.2005 - 12.2006
- Received calls and faxes, ordered medication from suppliers to ensure timely patient care
- Booked appointments for patients requiring specialist transfers to facilitate seamless healthcare access
- Captured patient data, processed medical aid claims, and maintained filing system
- Processed medical aid authorisations for patient coverage
- Opened new patient files and registered their information accurately
- Cleaned and organised X-Rays and Ultra-Sound equipment for effective use
Education
Bachelor of Business Administration Honours - Bachelor of Business Administration Honours
MANCOSA
Cape Town, WC01-2024
Advanced Diploma in Business Management -
MANCOSA
Cape Town, WC01-2022
National Diploma in Human Resource Management -
Cape Peninsula University of Technology
Cape Town, WC01-2020
Grade 12 -
Vista High School
Cape Town01-2002
Skills
- Customer service
- Administrative
- Data Capturing
- Microsoft Teams
- Custom Systems
- Analytical
- Negotiation
- Confidentiality
- Ethical
- Communication
- Interpersonal
- Organisational
- Coordinating
- Problem solving
- Time Management
- Teamwork
- Conflict resolution
- Leadership
- Ability to work under pressure
- Professionalism
- Ability to work under pressure
Languages
English
Advanced
C1
Isixhosa
Advanced
C1
Isizulu
Advanced
C1
Sesotho
Intermediate
B1
Afrikaans
Intermediate
B1
Certification
- Human Resources Management (National Diploma)
- Business Management (Advanced Diploma)
- Bachelor of Business Administration (Honours)
Hobbies and interests
- Reading
- Painting / Colouring
- Driving
- Meditation
- Volunteering
- Mentoring & Coaching
REFERENCES
Winnie Phillie
NSFAS Line Manager
0843055099 / 0623094821
WinnieP@nsfas.org.za
Phumza Zantsi
PATHCARE HOD
0812337206
pzantsi86@gmail.com
Dr C.O.M Setsubi
Intermed Healthcare
0216377384
setsubiass@telkom.net
Timeline
Contact Centre Assistant
NSFAS
04.2019 - Current
Human Resource Intern
NSFAS
03.2018 - 05.2018
Data Capturer
NSFAS
12.2016 - 02.2018
Financial Systems Administrator
Pepkor Speciality
09.2016 - 11.2016
Receptionist
Cozens Recruitment Agency
07.2016 - 09.2016
Data Administrator
BroadReach Healthcare
06.2016 - 06.2016
Technical Assistant
City of Cape Town
05.2015 - 08.2015
Administrative Data Capturer
GVI Oncology (Rondebosch Medical Centre)
02.2015 - 05.2015
Data Capturer
PathCare Laboratories
12.2006 - 09.2014
Receptionist
Intermed Healthcare
12.2005 - 12.2006
Bachelor of Business Administration Honours - Bachelor of Business Administration Honours
MANCOSA
Advanced Diploma in Business Management -
MANCOSA
National Diploma in Human Resource Management -
Cape Peninsula University of Technology
Grade 12 -
Vista High School