Lindiswa Bokweni

• Addressed customer account discrepancies and concerns.
• Communicated with clients regarding account services, statements, and balances.
• Streamlined communication processes for improved information exchange between customers and team members.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Contact Contact: Marly Peterson

0731258753

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Opening transactional accounts.

• Devised and implemented processes and procedures to streamline operations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Contributed to team sales goals by upselling products and services to customers.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements. Specializing with loan applications.

• Reviewed landing and takeoff devices to assess and meet repair needs.
• Delivered guidance on financial regulations and requirements.
• Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
• Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.