Lindie Lotter
Customer Service & Support Specialist
Durban
Summary
Customer Service Representative bringing top-notch skills in English oral and written communication, active listening, analytical problem-solving and multitasking skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team/company goals.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Online English Teacher
AmazingTalker
Durban
10.2020 - 04.2023
- Used pre-written curriculum to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Worked with students between ages 6 and 76 on grammar, pronunciation and sentence construction.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Coordinated activities to encourage interest in reading.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Created and implemented activities to foster critical thinking skills of students.
- Designed and implemented assessments to measure student progress in English language learning.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Supported student skill development in alignment with personal and academic goals.
- Maintained schedule of appointments and worked up to 50 hours each week.
Recruitment Administrator and Personal Assistant
101Careers
Durban
12.2016 - 12.2017
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advertised job opportunities on social media platforms and job boards.
Education
Master of Social Science - Criminology And Forensic Studies
University of KwaZulu-Natal
Durban, South Africa 02.2017 - 04.2019
Bachelor of Social Science Honours - Criminology
University of KwaZulu-Natal
Durban, South Africa 02.2016 - 04.2017
Bachelor of Social Science - Criminology And Psychology
University of KwaZulu-Natal
Durban, South Africa 02.2013 - 04.2016
No Degree - Certificate of Stable Yard Skills Stage One
International Group For Equestrian Qualifications
Durban, South Africa 04.2001 -
No Degree - Certificate of Stable Yard Skills Stage Two
International Group For Equestrian Qualifications
Durban, South Africa 04.2001 -
High School Diploma -
Port Natal School
Durban, South Africa 01.2009 - 12.2010
Skills
Video conferencing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
I achieved an outstanding academic score for my Masters Degree and qualified to join Golden Key International Honour Society.
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Online English Teacher
AmazingTalker
10.2020 - 04.2023
Master of Social Science - Criminology And Forensic Studies
University of KwaZulu-Natal
02.2017 - 04.2019
Recruitment Administrator and Personal Assistant
101Careers
12.2016 - 12.2017
Bachelor of Social Science Honours - Criminology
University of KwaZulu-Natal
02.2016 - 04.2017
Bachelor of Social Science - Criminology And Psychology
University of KwaZulu-Natal
02.2013 - 04.2016
High School Diploma -
Port Natal School
01.2009 - 12.2010
No Degree - Certificate of Stable Yard Skills Stage One
International Group For Equestrian Qualifications
04.2001 -
No Degree - Certificate of Stable Yard Skills Stage Two
International Group For Equestrian Qualifications
04.2001 -
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