Lindie Houman

• Tracked delivery progress to identify possible delays and provide real-time updates to customers.

• Dispatching of truck parts
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Managed courier dispatching and arranged courier collections
• Analyzed customer feedback and provided solutions to improve customer service.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Facilitated training for new dispatchers, improving team readiness and performance.
• Improved dispatch system efficiency with implementation of new scheduling software.
• Managed customer accounts and invoicing.
• Scheduled and organized delivery routes.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Ensured compliance with company policies, safety standards, and customer requirements.
• Handled incoming calls and provided professional customer assistance
• Performed administrative duties including documentation, filing, and record-keeping
  

Drafted job cards for truck maintenance.

Performed stock evaluations.

Store management