LINDIE BRODERICK
Midrand,GP
Summary
My work experience with corporate and small business, has given me the vital skills needed to succeed in a fast paced, team oriented environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Co Ordinator
Canon Solutions America
05.2015 - 12.2022
- Manage 54 technicians between three branch across South East:
- Tennessee,Knoxville,Savannah,Waycross and Jacksonville, previously managed Atlanta Georgia
- Dispatch technician on open ticket on problem equipment
- Co-ordinate queue and balance volume on technicians calls daily
- Schedule technicians installations or specific customer asset requirements
- Quickly respond to customer email or telephone requests
- Maintained contractual service level agreement with responsive timeous action on open ticket for immediate related problem resolution
- Monitor response reports and communicate with Branch manager on strategy to resolve and or independent decision making within company policies.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined communication channels for increased efficiency and better customer service experience.
Legal Assistant/Receptionist: Social Security Disability
Eric Shore Legal Firm
11.2012 - 02.2015
- Call clients and conducts start prep checklist
- Updates client file and co-ordinates information for attorney and supervisor review
- Responds to emails and telephonic queries regarding prepared file
- Prepare mail correspondence and status for the client
- Conducts overall completion of legal prepared evidence and request of medical record
- Direct and assist incoming calls directed to case managers.
Administrative Assistant - Dispatch AIG Global Network Systems
AIG - American Insurance Group
01.2010 - 01.2012
- Manage administrative support for multiple telecommunication supervisor and project managers
- Co-ordinates reports for scope of work and invoicing for billing
- Schedules technicians to complete repairs and projects throughout AIG properties in lower Manhattan & Jersey City, reviews time sheets for technicians
- Resolves punch list with technicians, project managers and analysts regarding telecom related issues
- Prompt responsiveness to email requests, situations that impact work function and time resulting in company savings valued at $3000 per week as a result of dispatch, assists on projects by troubleshooting valued at $75 per hour
- Serves as a liaison to facilitate functions, telephonic queries from departmental accounts including Corporate Reality, Sun America and Chartis.
Assistant Office Manager
Chesterfield Carting Waste Management
01.2006 - 01.2008
- Coordinated with local city municipalities to ensure compliance to various business ethic laws
- Performed payroll, invoicing, sales reports, routes, banking, account receivables, purchasing, and queries, organized company events and coordinated on boarding new employees
- Streamlined and created office processes and procedures
- Resolved and managed issues and risk within the company.
Marketing and Sales International trainee
Durban International Convention Center
01.2005 - 01.2006
- Prepared monthly sales reports, utilizing the ICC Associate Membership database
- Direct sales calls and networking to build customer leads
- Marketed the ICC as the ideal conference and event venue for domestic and international clients
- Coordinated with local hotels & tourism venues to ensure that top rated accommodations and events were provided to clients; creating a superior conferencing experience.
Team Leader
TELKOM
01.2005 - 01.2006
- Supervised a team of 24 call center agents
- Attended sales meetings to develop strategies to increase customer satisfaction
- Marketing and promotion campaigns and facilitating the creation of new ideas; created a dynamic atmosphere for sales telesales team
- Analyzed staff performance statistics; ensuring that professionalism and productivity was maintained.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Business Administration
RUTGERS UNIVERSITY CAMDEN
Burlington County, NJ01.2028
Associates Degree - Business Administration
THE COLLEGE OF WESTCHESTER
White Plains, NY06.2013
Skills
- Complaint Resolution
- Call Management
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Account Updating
Qualifications Summary
- Utilizes initiative, problem solving skills, good judgment and confidentiality for project completion
- Proficient in all office procedures - excellent telephone etiquette
- Ability to build and maintain excellent customer service with all clients
- Exceptional supervisory experience - ability to work with all types of personalities
- Ability to multi -task and work in a fast pace environment, detailed orientated
- Experience managing executive calendars
- Self-Starter, decision making, International perspective, positive attitude, and pro-active behaviors
- Computer skills: Microsoft Word, Excel, PowerPoint and Outlook, Service Now, Ariba.
Languages
Xhosa
Elementary (A2)
Timeline
Customer Service Co Ordinator
Canon Solutions America
05.2015 - 12.2022
Legal Assistant/Receptionist: Social Security Disability
Eric Shore Legal Firm
11.2012 - 02.2015
Administrative Assistant - Dispatch AIG Global Network Systems
AIG - American Insurance Group
01.2010 - 01.2012
Assistant Office Manager
Chesterfield Carting Waste Management
01.2006 - 01.2008
Marketing and Sales International trainee
Durban International Convention Center
01.2005 - 01.2006
Team Leader
TELKOM
01.2005 - 01.2006
Business Administration
RUTGERS UNIVERSITY CAMDEN
Associates Degree - Business Administration
THE COLLEGE OF WESTCHESTER
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