Lindi Tyuwa
Order management specialist
Johannesburg,GP
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong Sap knowledge and proficiency to navigate multiple systems.
Overview
13
13
years of professional experience
Work History
Order Management Specialist
Defy Appliance
10.2022 - Current
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Ensuring timely product delivery and issuing purchase orders
- Work with key account managers if there is customer queries
- Cross check all documents regarding orders placed, monitor orders
- Liaise with customer to amend pricing
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Communicate project details with sales team
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Assisted in developing KPIs related to Order Management performance for better understanding of areas requiring improvement.
- Handle and be responsible for multiple accounts
- Cleaning order book, ensuring that it's accurate
- Closing of orders
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring seamless customer experience.
- Solved customer challenges by offering relevant products and services.
- Increased 60% profits through ensuring orders are delivered on time
Sales and Marketing Administrator
Intercolour, Gems
04.2018 - 09.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding expectations.
- Enhanced client relationships with thorough follow-up and excellent communication skills.
- Costing and organizing of promotional goods for annual Jewellery exhibitions
- Handling display and marketing material
- Coordinated trade shows and events, maximizing brand exposure and generating new leads.
- Costing and quality control on finished products
- Shipping / receiving and record keeping for International transactions
- Developments of all communications to be sent through to the relevant customers
- Checking inscriptions on diamonds
- Conducted market research to identify new business opportunities and potential customers.
- Tracks sales data, maintains promotional materials inventory, plans meetings and trade shows
- Researches competitive products by identifying and evaluating product characteristics
- Solicit inventory quotes and orders
- Capturing stock on system
- Keep detailed records and files
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monthly stock takes and recons
- Recons and reports of customer stock
- Maintaining and resolving client queries
- Costing and organizing of promotional goods for annual
- Jewellery exhibitions
- Daily capturing of transactions into stock system
- Conducting system analysis of stock holding.
- Boosted sales revenue by developing and implementing strategic marketing plans and campaigns.
- Streamlined sales processes for increased efficiency and improved customer satisfaction.
- Implemented social media strategies to expand online presence, resulting in higher engagement rates and website traffic.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 50% in sales
Stock Controller
Caratco Pty Ltd
08.2013 - 10.2017
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Solicit inventory quotes and orders
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on company.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Printing of stock tags for stock item
- Negotiated with vendors to secure advantageous pricing arrangements, reducing overall inventory carrying costs.
- Monthly stock takes and recons
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Organizing refining of gold and working on profit and loss
- Implemented cycle counting program, increasing frequency of counts without disrupting daily operations or affecting productivity levels.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
Volunteer
South African Police Service
07.2012 - 06.2013
- Enhanced community engagement by organizing and leading outreach events.
- Collaborated with other non profit organizations to develop joint initiatives that benefited broader community at large.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Spearheaded special projects, driving innovation within organization's programs and initiatives.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Managed administrative tasks
- Record-keeping, and budgeting for program success.
- Input/process asset inventory records
- Monthly stock take and reconciliation of stock
- Supported public relations efforts by representing organization at various community events, building positive relationships with potential supporters.
- Ensure that required items are delivered on time
- Perform general clerical duties, including sorting, filing, duplicating, searching, and responding to informational inquiries
- Provided administrative support to department leads to help organize events and fundraisers.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Census Enumerator
Statistics South Africa
02.2011 - 05.2012
- Improved data accuracy by diligently collecting and recording census information from households.
- Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
- Collaborated effectively with a diverse team of enumerators to complete assigned tasks efficiently and accurately.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
- Assisted in achieving a comprehensive demographic representation by reaching out to underrepresented groups within communities.
- Contributed to higher completion rates through persistent follow-up visits for non-responsive households.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Supported quality assurance efforts by double-checking collected data for potential errors or discrepancies prior to submission.
Education
No Degree - Supply Chain Management
University of Cape Town
Cape Town05.2016
No Degree - Sap Security And NetWeaver 7.0
SAP
Woodmead04.2013
Bcom - Marketing Management
University of South Africa
Pretoria09.2010
No Degree - Matric
N.N Ndebele Secondary School
Duduza12.2000
Skills
- Microsoft Office Excell
- ERP Systems
- Time Management
- Documentation and Reporting
- Microsoft Office Suite
- EDI Processes
- Inventory Reconciliation
- Order Fulfillment
- Client Account Management
- Purchase Order Management
- Excellent People Skills
- Inventory Management
- Returns Processing
- Order Process Management
Cooking and baking
I enjoy preparing delicious food!!
Timeline
Order Management Specialist
Defy Appliance
10.2022 - Current
Sales and Marketing Administrator
Intercolour, Gems
04.2018 - 09.2022
Stock Controller
Caratco Pty Ltd
08.2013 - 10.2017
Volunteer
South African Police Service
07.2012 - 06.2013
Census Enumerator
Statistics South Africa
02.2011 - 05.2012
No Degree - Supply Chain Management
University of Cape Town
No Degree - Sap Security And NetWeaver 7.0
SAP
Bcom - Marketing Management
University of South Africa
No Degree - Matric
N.N Ndebele Secondary School
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