Salesforce Sales & Service Cloud
Lindelani Ramukumba
Pretoria
Summary
Visionary Global CIO and Digital Transformation Leader with 25+ years of experience driving innovation and strategic growth in complex financial ecosystems. Proven track record of architecting and implementing cutting-edge technology solutions that revolutionise Insurance, private banking, wealth management, business banking, merchant acquisition, and cash management sectors.
Key Achievements:
- Spearheaded the bank's digital transformation initiative, resulting in a 40% increase in customer engagement and a 25% reduction in operational costs across all business units.
- Orchestrated the implementation of a unified Salesforce platform, consolidating seven legacy CRM systems, leading to a 30% improvement in cross-selling opportunities and a 20% boost in customer retention rates.
- Pioneered the development of an API-led integration layer using Mulesoft, enabling seamless connectivity between 150+ internal systems and 20+ external partners, reducing time-to-market for new products by 60%.
- Implemented an agile operating model across IT and business units, accelerating product development cycles by 35% and improving time-to-market [Adoption of Scaled Agile Framework].
- Established a data-driven culture, leveraging advanced analytics to identify R3 billion in new revenue opportunities.
Strategic Leadership:
- Developed and executed a 5-year technology roadmap aligned with the bank's growth strategy, focusing on cloud migration, AI/ML integration, and open banking initiatives.
- Cultivated a culture of innovation, establishing an in-house fintech incubator that has produced three successful spin-offs.
- Championed the adoption of agile methodologies and DevOps practices, increasing software delivery velocity by 150% and improving quality metrics by 20%.
Technology Innovation & Engineering Excellence:
- Pioneered the adoption of AI and machine learning in marketing Operations, resulting in leads to sales conversion that generated R240 million in its first year.
- Designed and implemented a cutting-edge cybersecurity framework for IPaas-based platforms, reducing security incidents by 75% and ensuring risk control posture improvement and compliance with financial regulations.
- Developed a cloud-native composable architecture for payment core systems, improving scalability and reducing infrastructure costs by 20%.
Board-Level Strategic Guidance:
- Advised ITC on technology strategy and digital transformation initiatives, directly contributing to a 7.5% increase in shareholder value.
- Developed the bank's open banking plan, leading to more than 10 fintech collaborations and establishing a thriving API environment.
- Championed ethical AI initiatives, ensuring responsible use of technology and enhancing the bank's reputation as a trusted financial partner.
Leadership Philosophy:
- Champion of diversity and inclusion, having increased female representation in tech roles by 40% and implemented STEM education programs in underserved communities.
- Mentor to over 100 aspiring technology leaders through a structured leadership development program, with 30% of mentees now holding C-level positions in the industry.
- Built and mentored a diverse, high-performing IT organisation of 450+ professionals.
- Implemented an innovative IT talent development program, reducing attrition by 40% and creating a pipeline of future technology leaders.
- Fostered a culture of innovation and continuous learning, resulting in 400+ professionals with Salesforce, Mulesoft and AWS certification in the last five years.
Education and Certifications:
- MBA, Gordon Institute of Business Science
- BComm: Management, Information Systems and Technology, University of Kwazulu Natal
- Management Advance Programme, WITS Business School
- AIIM ECM Specialist and Master Certification - AIIM
- TOGAF Certification & ZapThink (LZA) - Real IRM
- ITIL Foundation & ITIL Managers certifications - Foster Miller
This transformation-driven technology executive brings a unique blend of strategic vision, technical acumen, and business savvy to drive innovation and growth in the rapidly evolving financial services landscape. With a proven ability to lead large-scale digital transformations, foster a culture of innovation, and deliver measurable business outcomes, this leader is poised to make significant contributions to any forward-thinking organisation's board or executive team.
Overview
24
24
years of professional experience
19
19
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Chief Information Officer
Absa Relationship Banking
05.2022 - Current
- Developed and implemented comprehensive I.T. strategy that supported business objectives and facilitated significant growth.
- Led digital transformation initiatives that improved operational efficiency and enabled innovative service offerings.
- Have managed Technology budget of more than billion rand, ensuring cost-effectiveness and value delivery.
- Oversaw implementation and integration of advanced technologies, including cloud computing, AI, and cybersecurity measures.
- Ensured security and compliance of all data and I.T. assets in line with relevant regulations and best practices.
- Fostered culture of I.T. excellence, providing high-quality services and support to all users.
- Presented I.T. strategies and updates to Board, providing information needed to make informed decisions.
- Collaborated closely with executive leadership to align I.T. initiatives with business strategy.
- Successfully led implementation of Salesforce, resulting in improved Customer onboard efficiency and customer experience.
- Reduced IT costs by 20% through strategic vendor negotiations and process improvements.
- Groomed team talents through robust professional development program and training opportunities.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Configured and implemented IT initiatives to produce measurable business value.
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
RBB CI&C - CIO and Interim RB CIO
Absa RBB
01.2021 - 04.2022
- Oversaw daily operations to ensure high levels of productivity.
- Build and execute technology strategy to enable business objectives.
- Established cybersecurity baseline assessment to raise awareness and improve cyber risk profile.
- Transform ways of working from waterfall to agile to increase product development velocity.
- Modernize the aging technology across technology and the voice & RB digital channel business while reducing technology cost.
- Transform CFT technology and Voice management team to face off to different business units in RBB.
- Create a culture of innovation to enhance business outcomes (revenue uplift/cost reduction).
- Improve technology performance and risk posture.
- Configured and implemented IT initiatives to produce measurable business value.
- Built agile and responsive teams to maintain cloud-based and stand-alone systems.
- Directed technological improvements, reducing waste and business bottlenecks.
- Decrease direct and indirect costs by 10%
- Worked well in teams setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Head of Technology : Coverage and Enablement
Absa RB
01.2019 - 08.2021
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Conducted company-wide technology instruction, onboarding and education.
- Closely collaborated with project members to identify and quickly address problems.
- Communicated with executive team and Deputy CEO to maximize development efficiencies and resolve technology issues.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Managed RB Coverage and Enablement -level architecture, platform and data configuration processes and implementation protocols.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Developed and implemented long-term strategic technological blueprint.
- Provided project leadership in dynamic technology-driven environment with multiple priorities.
- Briefed executives on technology risks and suggested ways to alleviate concerns.
- Maintained thorough understanding of all key and current technologies, platforms and trends.
- Collaborated with third-party vendors to implement new CRM system.
- Redesigned user experience, site functionality and online merchandising to increase sales .
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Head of Technology : Distribution and Digital
Absa WIMI
07.2017 - 12.2018
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Responsible for leadership of distribution technology and digital team.
- Build and execute WIMI distribution digital and technology strategy to enable business objectives.
- Established cybersecurity baseline assessment to raise awareness and improve cyber risk profile within WIMI distribution.
- Through transformation of ways of working from waterfall to DevOps, increase product development velocity for both distribution tech and digital team.
- Establish dedicated technical enablement digital transformation team for WIMI.
- Transform WIMI digital and distribution technology management team face off to different business units in WIMI and across bank.
- Establish robust CRM technical enablement team.
- Improve distribution technology performance and risk posture.
- Through digital strategy implementation, WIMI now has presence across Mobile, pre/post authentication Absa Banking websites, with upward trajectory in sales and service.
- Enabled cyber-risk profile specific to distribution which elevated true exposure for AIFA, this entailed deeper assessment of distribution material control issues act (financial, reputational and litigation).
- Built WIMI 1 View solution (360 view of customer) to requirements for customer data journey and enabled scaling of solution to group capability with CDO.
- Technology cost base is on track to reduce by R30M as result of reviewing contractors contracts and decommission of duplicated technologies or capability.
- Business resiliency has improved from 97% to 99% in past 12 months, technology risk posture has improved from ‘at appetite’ to ‘within appetite’.
- Simplified business environment by decommissioning over 4 applications/ services year to date and on target to decommissioning 6 during 2019 as results of current work underway.
- Established Integration and development capability within Salesforce CRM. This leveraged internship program, new hires and converting existing capacity which was augmented by accelerated training and mentoring.
- Enabled Retail Distribution Review (RDR) technology implementation covering WIMI and RBB and ensuring that both Day 1 requirements and phase 2 fee cap and disclosures are delivered.
- Developed young talent pipeline that has provided exposure to more than 15 interns. All candidates have received either full time roles or extended contracts in deep technical roles.
Chief Information Officer
LAWtrust
01.2016 - 06.2017
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Responsible for leadership of group Information Technology and Customer Operations teams.
- Managing teams that covers development, R&D, Architecture, technology services, PMO, operation and customer services supporting and delivering for both the organization customer base and the internal corporate functions.
- Established successfully initiatives to attract top talent to achieve desired corporate goals.
- Introduced and Established lean process for both operation (KANBAN) and development team (SCRUM) which has bolstered our agility and time to market with requisite quality whilst meeting customers’ expectations.
- Transformative turnaround of three key projects (Banking, Financial Services: Revenue Collection Improvement and National Department worth combined R1.5B that were about to go south by introducing transparent communication engagement model whilst infusing sound agile principles to raise time to market and transparency whilst internally improving operational process.
- Established and introduced versatile operating model to cater for Lawtrust growth and also meet customer demands, this entailed driving successful restructure.
- Facilitated new business by adding AUTOTASK (IT business management) and SAGE ERP capabilities (including 100% project cost and service delivery cost traceability) that impacted company ability to improve billing, revenue collection and ability to obtain and maintain key industry certification.
- Added virtualization solutions projected to secure 45% ROI over three years, with 88% better recovery performance plus decreased facilities and cooling costs; upgraded data centers with no additional staff or space by moving to cloud eliminating R3.5 million in potential costs.
- Successful SHA1 to SHA2 migration of all Lawtrust customers with impact of R3B
- Developed and established revenue generating and digital cyber security platform to support small and mid-size market.
- Responsible for delivery platforms for cloud and hosted solutions which support current, emerging solutions and our customer base (Insurance, Banks, Retail and Public Sector)
- Consolidated and stabilized servers improving hardware uptime from 75% to 99% whilst also implementing rigorous development and testing processes decreasing software defects by 60%.
- Implemented centralized system for corporate security certificates to monitor security certificates life cycle management.
GM: Information Management
Hollard
01.2011 - 12.2015
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Responsible for creation of overall Data/Information strategy and elevating view and results associated with Data/Information Architecture - focus on Innovation and Delivery reporting directly to CIO.
- Managed a team supporting both shared group services and four P&L business units
- Created, designed, hired, implemented and managed autonomous Strategic Analysis/ Business Intelligence Group Division for both CAPEX and OPEX projects.
- Enterprise Transformation of off platform data and on platform data to Data Virtualization Platform, Data Rules Management, and Master Data Management to provide 360 profile of customers; data integration of multiple LOB platforms and Portfolio rationalisation and process integration with upcoming acquisition.
- Performed strategic analysis, participating with C-level management, to create business based technology solutions to increase revenue, reduce costs, increase efficiency and attack specific challenges.
- Information Strategy creation with implementation of new framework and communication plans
- Proposed & established a group Advanced Analytics Framework combined with proactive business practices to provide better ways to communicate complex insights which will be supported by Machine Learning technologies in the Context of BI and Big Data Analytics.
- Built new team to design and implement Data governance to address failed corporate audit and meet industry compliance regulations.
- Evaluated emerging technology impacts and value to improve business operations.
- Owned vendor relationship for application development, system support, and networking. Established and maintained business continuity programs for division.
- Established Data warehouses for both Finance & HR ERP to provide both Group finance (GL) and HR (compliance) with insights, operational efficiencies and abilities to meet regulations.
- Managed and supported infrastructure needs for Shared services (Finance, HR, Actuarial, Marketing and Customer centricity)
- Currently managing both outsource contract for professional services contractors and vendor contractors supplying us with information management and business process automation which complete their projects within budget and expected timelines.
- Led central and virtual teams to manage all design, development, and unit testing activities for Data Warehouse, Enterprise performance and Analytics solutions and quickly adapted team to Agile Scrum to meet organization and business dynamic expectations.
- Secured multi-million rand funding for Enterprise Dash boarding and reporting to support insurance value chain [sales, marketing, underwriting, reinsurance, claims, human resources and financial] for both call center and both short term and life business. Overseen successful project implementation and roll out.
- Identified IM systems redundancy, reducing portfolio requirements by 40%.
- Secured multi-million-rand funding for Enterprise Performance Management project to improve budgeting, forecasting and group consolidated financial reporting in-line with legislation and global reporting frameworks.
- Led and Supported customer segmentation, predictive analytics, lead management, and engagement scoring efforts
- Drove holistic analytics and reporting strategy that merges Life and Short-Term book which reduced overall Portfolio 30% in two years and reduction of overall data platform by 35%.
- Tracked performance of campaigns and analyzed impact on profitability
- Proposed & established a helpdesk dashboard analytics to track incidents against SLA to help improve customer satisfaction and also bolster 360 feedback loop from customers.
- Developed innovative platforms such using Tabular and in memory reporting to speed up development of Collection Analytics, Helpdesk Analytics and next generation self-service data model to enable self- service marketing analytics
- Liaised directly with sales and marketing teams to assess opportunities in marketplace, establish targets, prioritize goals, and execute sales plan.
Business Manager : ECM, BPM,EPM and DB
GIJIMA AST
01.2008 - 12.2011
- Leveraged existed development tools and created solutions for future development.
- Led multiple workstreams, applications or deliverables.
- Devised and executed test plans to assess software functionality, integrity and security based on industry practices and internal policies.
- Conducted data modeling, performance and integration testing.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Recommended and developed CMC teams to support individual pursuits.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified issues, analyzed information and provided solutions to problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Established and developed go to market strategy which allowed Gijima AST to package in-house developed tool (Oculus) with K2 SA and Microsoft SharePoint platform.
- Drove greater technology agnostic system integration adoption and maximize benefit of both Oracle Platform, Software AG Platform, EMC Platform and Microsoft Platform across multiple organizations
- Worked with key sales executives to track opportunities and secure brand support needed to close deals. Managed order pipeline, transaction roadmaps, CRM execution, and coverage models. Planned and oversaw execution of BU sales meetings and incentive programs. Consolidated System Integration IM operations within group – reducing professional services staff by 35% whilst still meeting sales targets on customer operational requirements.
- Developed multi-region resourcing strategy that leverages common global technical capability for support, development and innovation. Achieved cost savings of over 30% from moving towards centralized model instead of local based resourcing strategy
- Grew business between professional services and software licenses from R30 million to R150 million within period of two years across various verticals.
Application Developer to Senior Manager
Auditor General South Africa
01.2002 - 12.2008
- Resolved system test and validation problems to provide normal program functioning.
- Participated in design and planning exercises for future software rollouts.
- Provided code maintenance and system upgrades to maximize performance.
- Communicated technical risks and benefits to management and key stakeholders.
- Provided positive customer support training experience for completed applications.
- Played major role in layout modifications to improve functionality.
- Established and implemented automated information management system like helpdesk system which supported IT service desk and HR service desk which resulted efficient in tracking of incidents which improved overall customer satisfaction.
- Developed enterprise architecture governance principles
- Managed multiple development teams concurrently and delivered all within time with margins over 50%. Supervised six developers (some with little experience nor expertise) performing application de
- Development, database design, application integration and performance optimization.
- Implemented Oracle PeopleSoft Portal and integrated both Finance ERP and HR through platform for ease of use and improved end user experience improving employee efficiency in accessing information and processes
- Re-engineered and automated the group IT manual form processes. Designed and managed development of workflows based forms based on Oracle PeopleSoft, this meant tracking & reducing the time it takes to order laptops/desktops by business units by three weeks (75% reduction). Owned collecting business requirements, application development, testing, implementation, and sunset of both legacy applications and manual process.
- Successful management of web applications, defining development standards for the AG web environments, managing employees responsible for the web, maintain & established relation with stakeholders, managing ICT projects.
Technical Consultant
DIMENSION DATA
01.2001 - 12.2002
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Determined design philosophies and maintained knowledge on latest trends with careful research.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Resolved malfunctions with systems and programs through troubleshooting.
- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
- Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Evaluated training procedures for employees, designing improvements and alterations based on statistical feedback and observation.
- Recommended technology upgrades and complementary products to improve client security.
- Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
- Drafted technology implementation strategy package for clients, customized for technological and budgetary needs.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Successfully implemented both intranets and extranet's solution using Opentext Livelink as collaboration and document management tool at clients.
- Supported Alexander Forbes and Vodacom with their knowledge management system.
- Developed custom modules for intranet server application.
- Installed system updates to address vulnerabilities and reduce security issues
- Recommended technology upgrades to improve client security
- Re-engineered existing computer systems to promote ease-of-use and improve system security
- Oversaw document development across project to create internal control statements per compliance and regulatory standards
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands
- Collaborated with upper management to drive strategy and implement new processes
- Developed technical requirement documentation for new software products
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Offered input for complex documents to support client-ready final versions
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
- Analyzed client business processes to propose optimal software applications for unique requirements
- Educated stakeholders on data protection tactics to reduce breaches
- Enhanced interfaces to promote better functionality for users
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
- Organized system operating procedures to strengthen controls
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Enhanced and reconstructed computer systems to increase efficiency
- Collaborated with stakeholders to transform client requirements into turnkey solutions
- Troubleshot systems comprised of security alarms and Internet connectivity
- Monitored employee tasks to gauge business functions and inefficiencies
- Maintained authoritative knowledge through continued education and ongoing training
- Developed diagrams to describe and lay out logical operational steps
- Researched and adopted new technologies to add value to existing offerings
- Authored best practices documentation for use in new personnel onboarding processes
- Investigated system issues and implemented resolutions to reduce downtime
- Improved systems with addition of new features and infrastructure
- Presented business leaders with ROI estimations to drive project planning
- Assessed business requirements to create focused solutions
Education
Managing Risk in The Information Age - Cybersecurity
Harvard
Online 01.2018 - 12.2018
MBA - Finance and Marketing
Gordon Institute of Business Science, University of Pretoria
Johannesburg 01.2013 - 01.2015
Sales & Consultative Selling - Consultative Selling
SPIN
Johannesburg 01.2010 - 12.2010
MDP - GijimaAst powered - Management Development
GIBS And Stellenbosch University
Midrand, GP 01.2010 - 12.2010
Management Advance Programme - Business Management
Wits University
Johannesburg 01.2008 - 12.2008
ECM Specialist and Master Certification - AIIM -
AIIM
Online 01.2008 - 01.2008
AIIM (Association For Information -
Management
Online 01.2009 - 01.2010
TOGAF Certification & ZapThink (LZA) - Real IRM -
Real IRM
Johannesburg 01.2008 - 01.2008
ITIL Foundation & ITIL Managers Certifications -
Foster Miller
Midrand, GP 01.2005 - 01.2005
Bachelor of Commerce - MANAGEMENT, INFORMATION SYSTEMS & TECHNOLOGY
University of Kwazulu Natal
Durban, KZN 01.1997 - 12.2008
Skills
IT Management and delivery
Corporate strategy development
Budgeting
Strategic planning
Change Management
Technological analysis
New product introductions
Project Management
Operations management
IT architecture
Program oversight
Negotiation
Financial Management
Certification
Systems Architecture, System Design, System Analysis, Business Analysis, Problem Solving & Strategic Thinking, Customer and Market Insight
Accomplishments
- Team Leader: Custom Modules Development (Dimension Data) – 2001
- Project Leader : IS Major Project (University of KwaZulu Natal) – 1999
- 3rd Round Old Mutual Mathematics Olympiad (Mbilwi Senior Secondary) – 1995
- President: Learners Representative Body- Mbilwi Senior Secondary School ( 1996 – 1996 )
- Secretary: Lutheran Church Youth ( 1994 – 1995 )
Software
Salesforce Marketing Cloud
Salesforce Financial Service Cloud
Salesforce Experience Cloud
Java, ASPNet, VBNet, HTML, JavaScript and HTML5
PeopleSoft, Microsoft Dynamics GP, Sage VIP, Sage Premier, Sage ESS, MS SQL
Qlikview, Tableau, Oracle Hyperion, JBOSS, WSO2, Tomcat, and Neo4J
DotNetNuke, PHPNuke, Drupal, Bootstrap, AngularJS, NodeJS,MS SQL, MySQL and SharePoint
REFERENCE
1. Miss Manstika Matooane
Group Executive ICT
Contact Telephone: 072 227 1094
2. Mr Anthony Webster
Senior Corporate Account Executive: IBM
Contact Telephone: 082 411 7202
3. Miss Becky Mosehle
Business Unit Executive
Contact Telephone: 082 556 0101
Timeline
Chief Information Officer
Absa Relationship Banking
05.2022 - Current
RBB CI&C - CIO and Interim RB CIO
Absa RBB
01.2021 - 04.2022
Head of Technology : Coverage and Enablement
Absa RB
01.2019 - 08.2021
Managing Risk in The Information Age - Cybersecurity
Harvard
01.2018 - 12.2018
Head of Technology : Distribution and Digital
Absa WIMI
07.2017 - 12.2018
Chief Information Officer
LAWtrust
01.2016 - 06.2017
MBA - Finance and Marketing
Gordon Institute of Business Science, University of Pretoria
01.2013 - 01.2015
GM: Information Management
Hollard
01.2011 - 12.2015
Sales & Consultative Selling - Consultative Selling
SPIN
01.2010 - 12.2010
MDP - GijimaAst powered - Management Development
GIBS And Stellenbosch University
01.2010 - 12.2010
AIIM (Association For Information -
Management
01.2009 - 01.2010
Business Manager : ECM, BPM,EPM and DB
GIJIMA AST
01.2008 - 12.2011
Management Advance Programme - Business Management
Wits University
01.2008 - 12.2008
ECM Specialist and Master Certification - AIIM -
AIIM
01.2008 - 01.2008
TOGAF Certification & ZapThink (LZA) - Real IRM -
Real IRM
01.2008 - 01.2008
ITIL Foundation & ITIL Managers Certifications -
Foster Miller
01.2005 - 01.2005
Application Developer to Senior Manager
Auditor General South Africa
01.2002 - 12.2008
Technical Consultant
DIMENSION DATA
01.2001 - 12.2002
Bachelor of Commerce - MANAGEMENT, INFORMATION SYSTEMS & TECHNOLOGY
University of Kwazulu Natal
01.1997 - 12.2008
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