Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant
Lindeni Mabizela

Lindeni Mabizela

Customer Service Admin Email Claims Agent
Spruitview

Summary

Always a positive minded individual who is always inspired by the challenge. I'm quick to grasp new ideas and concepts, and quick to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under the significant pressures, I still possess a strong ability to perform effectively as my objective is to complete any assigned task given to the best of my ability and continuously improve myself in everything that I do. I am a professional claims specialist with extensive background in managing and processing insurance claims. Adept at identifying discrepancies, negotiating settlements, and ensuring compliance with industry regulations. I am known for collaborative teamwork and results-driven approach, bringing strong analytical skills and adaptability to dynamic environments as I am fully experienced with claims management and dispute resolution. I utilize strong analytical skills to assess and process claims efficiently.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Admin Email Claims Agent

Alteram (Department of Labour)
11.2020 - 01.2025
  • Handling the administrative aspects of UIF claims received via email.
  • Providing customers with product information based on UIF.
  • Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
  • Communicated effectively with diverse clientele, adjusting communication style as needed to suit individual needs and preferences.
  • Handling all UIF complex queries from various departments.
  • Assisting clients with all different queries for various departments.
  • Support UIF claims process through research, expertise internal & external communication through email.
  • Coordinate UIF claims process across departments, tracking claims & reporting by administering all claims for professional and general.
  • Maintain relationships & communication with clients & management.

Insurance Claims Consultant

PG Glass
06.2017 - 10.2020
  • Providing customers with formal, written, sms and telephonic quotes.
  • Processing insurance quotes and processing insurance claims.
  • Handling the processing of authorising, denied & invalid claims.
  • Followed up with customers on unresolved issues.
  • Expedited claim resolutions by adopting proactive approach to gathering necessary documentation and evidence.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.

Retentions Consultant

Bytes People Solutions
10.2016 - 05.2017
  • Process Vodacom Upgrade Contracts upon customer's requests.
  • Process cancellations on Contracts upon customer's requests.
  • Providing customers with product information regarding their contracts.
  • Tracing down customer's deliveries with affiliated courier company (RAM Couriers)
  • Updating customer's details on their existing contracts.
  • Retaining customers by providing customers with other great packages on Vodacom Contracts.
  • Maintaining customers by following up on their upgrades and giving them feedback within 48hrs SLA.
  • Adhere to service level agreement.

Correspondence Consultant

DSV Global Transport and Freight Logistics
01.2016 - 09.2016
  • Receiving collection requests through email from DSV clients & booking 80 collections a day.
  • Contact the DSV Branches to arrange & to make sure the collection gets done by following up with the relevant branch.
  • Providing clients with feedback regarding their collections.
  • Tracing down on all collections with the branches & with the DSV drivers in extreme cases when the parcel is not delivered within SLA.
  • Updating collections on the system & managing cancelled collections.
  • Maintain record of all correspondence.
  • Follow up and action on returned email.
  • Processing orders for goods requested in correspondence.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.

Customer Care Consultant

Jacklin Enterprises Ltd
11.2013 - 12.2015
  • Creating and updating subscription accounts for customers.
  • Placing orders and checking the necessary stock.
  • Tracing down customer's deliveries with affiliated courier companies.
  • Updating payments and processing refunds.
  • Managing cancelled subscriptions and reinstating accounts.
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
  • Participated in regular training sessions to enhance understanding of new products or services offered by the company.
  • Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.

Service Desk Consultant

Digital Planet Ltd
08.2011 - 01.2012
  • Providing customers with product information.
  • Responsible for back order stock and capturing orders.
  • Tracing customer's orders with affiliated courier companies.
  • Assisting operations & other departments as & when required.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Front Call Resolution Agent

Aegis (GENERAL MOTORS SA)
09.2008 - 07.2011
  • Providing customers with product information.
  • Assisting customers with different queries & opening cases.
  • Escalating cases to be further investigated to case management.
  • Transferring customers to road-side assist.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Informed clients of policies and procedures.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Trace Agent

Credit Management Solutions (CMS Ltd)
06.2007 - 09.2008
  • Tracing debtors using Trans Union System & updated debtor's details (eg:address, contact numbers etc)
  • Transferring the account back to debt collection.
  • Accelerated resolution times for complex cases by diligently researching and analyzing data from multiple sources.
  • Maintained accuracy and attention to detail while managing high volumes of trace requests under tight deadlines.
  • Boosted team productivity by collaborating with colleagues to share knowledge, resources, and best practices.
  • Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.

Education

Automotive Learning Training Certificate - Motor Industry

GENERAL MOTORS SA University (GMSAU)
01.2010 - 11.2010

Accredited EDI Certificate - Call Centre Operations

Corner Stone HR Management Consultancy (Pty) Ltd
04.2007 - 05.2007

Standard 10 / Senior Matric Certificate - Grade 12

Boksburg High School
01.2002 - 01.2006

Skills

Ethics and Professionalism Claims management Experience with CRM Systems File management efficiency Impeccable communication Skills Complaint handling efficiency and cope well under pressure

References

Lethukuthula, Gumbi        -  Team Leader, 0710238255, 0109004075, Alteram Solutions.

Nomthandazo Ramathlo  -  Team Leader, 0834995286, 0102152700, PG GLASS.

Magdeline Sekano            -  Team Leader, 0795466606,0116453600, Bytes People Solutions.

Timeline

Admin Email Claims Agent

Alteram (Department of Labour)
11.2020 - 01.2025

Insurance Claims Consultant

PG Glass
06.2017 - 10.2020

Retentions Consultant

Bytes People Solutions
10.2016 - 05.2017

Correspondence Consultant

DSV Global Transport and Freight Logistics
01.2016 - 09.2016

Customer Care Consultant

Jacklin Enterprises Ltd
11.2013 - 12.2015

Service Desk Consultant

Digital Planet Ltd
08.2011 - 01.2012

Automotive Learning Training Certificate - Motor Industry

GENERAL MOTORS SA University (GMSAU)
01.2010 - 11.2010

Front Call Resolution Agent

Aegis (GENERAL MOTORS SA)
09.2008 - 07.2011

Trace Agent

Credit Management Solutions (CMS Ltd)
06.2007 - 09.2008

Accredited EDI Certificate - Call Centre Operations

Corner Stone HR Management Consultancy (Pty) Ltd
04.2007 - 05.2007

Standard 10 / Senior Matric Certificate - Grade 12

Boksburg High School
01.2002 - 01.2006
Lindeni MabizelaCustomer Service Admin Email Claims Agent