Lindeni Mabizela
Customer Service Admin Email Claims Agent
Spruitview
Summary
Always a positive minded individual who is always inspired by the challenge. I'm quick to grasp new ideas and concepts, and quick to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under the significant pressures, I still possess a strong ability to perform effectively as my objective is to complete any assigned task given to the best of my ability and continuously improve myself in everything that I do. I am a professional claims specialist with extensive background in managing and processing insurance claims. Adept at identifying discrepancies, negotiating settlements, and ensuring compliance with industry regulations. I am known for collaborative teamwork and results-driven approach, bringing strong analytical skills and adaptability to dynamic environments as I am fully experienced with claims management and dispute resolution. I utilize strong analytical skills to assess and process claims efficiently.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Admin Email Claims Agent
Alteram (Department of Labour)
11.2020 - 01.2025
- Handling the administrative aspects of UIF claims received via email.
- Providing customers with product information based on UIF.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
- Communicated effectively with diverse clientele, adjusting communication style as needed to suit individual needs and preferences.
- Handling all UIF complex queries from various departments.
- Assisting clients with all different queries for various departments.
- Support UIF claims process through research, expertise internal & external communication through email.
- Coordinate UIF claims process across departments, tracking claims & reporting by administering all claims for professional and general.
- Maintain relationships & communication with clients & management.
Insurance Claims Consultant
PG Glass
06.2017 - 10.2020
- Providing customers with formal, written, sms and telephonic quotes.
- Processing insurance quotes and processing insurance claims.
- Handling the processing of authorising, denied & invalid claims.
- Followed up with customers on unresolved issues.
- Expedited claim resolutions by adopting proactive approach to gathering necessary documentation and evidence.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Retentions Consultant
Bytes People Solutions
10.2016 - 05.2017
- Process Vodacom Upgrade Contracts upon customer's requests.
- Process cancellations on Contracts upon customer's requests.
- Providing customers with product information regarding their contracts.
- Tracing down customer's deliveries with affiliated courier company (RAM Couriers)
- Updating customer's details on their existing contracts.
- Retaining customers by providing customers with other great packages on Vodacom Contracts.
- Maintaining customers by following up on their upgrades and giving them feedback within 48hrs SLA.
- Adhere to service level agreement.
Correspondence Consultant
DSV Global Transport and Freight Logistics
01.2016 - 09.2016
- Receiving collection requests through email from DSV clients & booking 80 collections a day.
- Contact the DSV Branches to arrange & to make sure the collection gets done by following up with the relevant branch.
- Providing clients with feedback regarding their collections.
- Tracing down on all collections with the branches & with the DSV drivers in extreme cases when the parcel is not delivered within SLA.
- Updating collections on the system & managing cancelled collections.
- Maintain record of all correspondence.
- Follow up and action on returned email.
- Processing orders for goods requested in correspondence.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Customer Care Consultant
Jacklin Enterprises Ltd
11.2013 - 12.2015
- Creating and updating subscription accounts for customers.
- Placing orders and checking the necessary stock.
- Tracing down customer's deliveries with affiliated courier companies.
- Updating payments and processing refunds.
- Managing cancelled subscriptions and reinstating accounts.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
Service Desk Consultant
Digital Planet Ltd
08.2011 - 01.2012
- Providing customers with product information.
- Responsible for back order stock and capturing orders.
- Tracing customer's orders with affiliated courier companies.
- Assisting operations & other departments as & when required.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Front Call Resolution Agent
Aegis (GENERAL MOTORS SA)
09.2008 - 07.2011
- Providing customers with product information.
- Assisting customers with different queries & opening cases.
- Escalating cases to be further investigated to case management.
- Transferring customers to road-side assist.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Trace Agent
Credit Management Solutions (CMS Ltd)
06.2007 - 09.2008
- Tracing debtors using Trans Union System & updated debtor's details (eg:address, contact numbers etc)
- Transferring the account back to debt collection.
- Accelerated resolution times for complex cases by diligently researching and analyzing data from multiple sources.
- Maintained accuracy and attention to detail while managing high volumes of trace requests under tight deadlines.
- Boosted team productivity by collaborating with colleagues to share knowledge, resources, and best practices.
- Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.
Education
Automotive Learning Training Certificate - Motor Industry
GENERAL MOTORS SA University (GMSAU)
01.2010 - 11.2010
Accredited EDI Certificate - Call Centre Operations
Corner Stone HR Management Consultancy (Pty) Ltd
04.2007 - 05.2007
Standard 10 / Senior Matric Certificate - Grade 12
Boksburg High School
01.2002 - 01.2006
Skills
Ethics and Professionalism Claims management Experience with CRM Systems File management efficiency Impeccable communication Skills Complaint handling efficiency and cope well under pressure
References
Lethukuthula, Gumbi - Team Leader, 0710238255, 0109004075, Alteram Solutions.
Nomthandazo Ramathlo - Team Leader, 0834995286, 0102152700, PG GLASS.
Magdeline Sekano - Team Leader, 0795466606,0116453600, Bytes People Solutions.
Timeline
Admin Email Claims Agent
Alteram (Department of Labour)
11.2020 - 01.2025
Insurance Claims Consultant
PG Glass
06.2017 - 10.2020
Retentions Consultant
Bytes People Solutions
10.2016 - 05.2017
Correspondence Consultant
DSV Global Transport and Freight Logistics
01.2016 - 09.2016
Customer Care Consultant
Jacklin Enterprises Ltd
11.2013 - 12.2015
Service Desk Consultant
Digital Planet Ltd
08.2011 - 01.2012
Automotive Learning Training Certificate - Motor Industry
GENERAL MOTORS SA University (GMSAU)
01.2010 - 11.2010
Front Call Resolution Agent
Aegis (GENERAL MOTORS SA)
09.2008 - 07.2011
Trace Agent
Credit Management Solutions (CMS Ltd)
06.2007 - 09.2008
Accredited EDI Certificate - Call Centre Operations
Corner Stone HR Management Consultancy (Pty) Ltd
04.2007 - 05.2007
Standard 10 / Senior Matric Certificate - Grade 12
Boksburg High School
01.2002 - 01.2006