Lindelwa Mtolo
Training Officer
Gauteng
Summary
A dynamic professional with a proven track record at Bidvest Catering Services, I excel in training program development and employee engagement. Leveraging strong facilitation techniques and mentoring skills, I've significantly enhanced learning outcomes and operational efficiency. My approach combines analytical thinking with adaptability, ensuring high-quality training solutions that meet evolving needs.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Training Officer
Bidvest Catering Services
03.2023 - Current
- Compile additional training material.
- Supported career advancement for employees through personalized coaching and mentoring sessions.
- Identified training needs and planned classes accordingly.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitate classroom based trainings
- Facilitate on job trainings for different sites, according to needs of the specific site.
- Facilitate on job trainings for different sites, according to needs of the specific site.
- Moderating internal learnerships in Food & Beverage Studies and Professional Cookery
Lecturer, Culinary Arts
Chef MLK School of Cooking
05.2016 - 03.2023
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Liaise with Hospitality Industry for our learners' workplacement.
Catering Manager
Tsebo Outsourcing Group
11.2014 - 07.2015
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled payment collection.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Conduct internal staff training on food safety, customer relations, cooking methods and food presentation.
Executive Chef
National Zoological Gardens Of South Africa
09.2013 - 10.2014
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Functions Manager
Tsebo Outsourcing Groups
11.2006 - 09.2011
- Client liaison.
- Conduct and execute client events from start to finish.
- Stocktaking management.
- Quality control.
- Menu costings.
- Catering for Head Office Functions.
- Assisting all sites major functions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Kitchen Manager
Mugg & Bean
09.2005 - 10.2006
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Arrange new menus training with head office.
Education
High School Diploma -
Kingway High School
Durban, South Africa 04.2001 -
Skills
Lesson planning
Mentoring
Facilitation techniques
Feedback collection
Training delivery
Materials preparation
Train-the-trainer
Assessment tools
Lesson development
Program management
Adult learning theory
Needs assessment
Employee engagement
Teamwork
Teamwork and collaboration
Time management
Communication strategies
Problem-solving abilities
Multitasking
Work coordination
Multitasking Abilities
Excellent communication
Self motivation
Time management abilities
Adaptability and flexibility
Verbal and written communication
Active listening
Attention to detail
Analytical thinking
Quality assurance
Task prioritization
Professionalism
Training program development
Online training experience
Reliability
Classroom experience
Training material development
Certification
Certificate of Competence to Conduct Outcomes-based Assessments
Timeline
Training Officer
Bidvest Catering Services
03.2023 - Current
Lecturer, Culinary Arts
Chef MLK School of Cooking
05.2016 - 03.2023
Catering Manager
Tsebo Outsourcing Group
11.2014 - 07.2015
Executive Chef
National Zoological Gardens Of South Africa
09.2013 - 10.2014
Functions Manager
Tsebo Outsourcing Groups
11.2006 - 09.2011
Kitchen Manager
Mugg & Bean
09.2005 - 10.2006
High School Diploma -
Kingway High School
04.2001 -