Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindelwa Mtolo

Training Officer
Gauteng

Summary

A dynamic professional with a proven track record at Bidvest Catering Services, I excel in training program development and employee engagement. Leveraging strong facilitation techniques and mentoring skills, I've significantly enhanced learning outcomes and operational efficiency. My approach combines analytical thinking with adaptability, ensuring high-quality training solutions that meet evolving needs.

Overview

19
19
years of professional experience
2
2
Certifications

Work History

Training Officer

Bidvest Catering Services
03.2023 - Current
  • Compile additional training material.
  • Supported career advancement for employees through personalized coaching and mentoring sessions.
  • Identified training needs and planned classes accordingly.
  • Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Facilitate classroom based trainings
  • Facilitate on job trainings for different sites, according to needs of the specific site.
  • Facilitate on job trainings for different sites, according to needs of the specific site.
  • Moderating internal learnerships in Food & Beverage Studies and Professional Cookery

Lecturer, Culinary Arts

Chef MLK School of Cooking
05.2016 - 03.2023
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Created and designed quizzes, to assess student knowledge.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Liaise with Hospitality Industry for our learners' workplacement.

Catering Manager

Tsebo Outsourcing Group
11.2014 - 07.2015
  • Handled catering scheduling, ordered food and planned events.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Handled payment collection.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
  • Conduct internal staff training on food safety, customer relations, cooking methods and food presentation.

Executive Chef

National Zoological Gardens Of South Africa
09.2013 - 10.2014
  • Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
  • Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
  • Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Functions Manager

Tsebo Outsourcing Groups
11.2006 - 09.2011
  • Client liaison.
  • Conduct and execute client events from start to finish.
  • Stocktaking management.
  • Quality control.
  • Menu costings.
  • Catering for Head Office Functions.
  • Assisting all sites major functions.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Kitchen Manager

Mugg & Bean
09.2005 - 10.2006
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Arrange new menus training with head office.

Education

High School Diploma -

Kingway High School
Durban, South Africa
04.2001 -

Skills

Lesson planning

Certification

Certificate of Competence to Conduct Outcomes-based Assessments

Timeline

Training Officer

Bidvest Catering Services
03.2023 - Current

Lecturer, Culinary Arts

Chef MLK School of Cooking
05.2016 - 03.2023

Catering Manager

Tsebo Outsourcing Group
11.2014 - 07.2015

Executive Chef

National Zoological Gardens Of South Africa
09.2013 - 10.2014

Functions Manager

Tsebo Outsourcing Groups
11.2006 - 09.2011

Kitchen Manager

Mugg & Bean
09.2005 - 10.2006

High School Diploma -

Kingway High School
04.2001 -

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Lindelwa MtoloTraining Officer