Lindelwa Dunga
Receptionist, Cashier, Baker
East London
Summary
Dynamic and detail-oriented professional with extensive experience at Van Rensburg Attorneys, excelling in customer relations and office management. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in data entry and appointment scheduling, consistently streamlining operations to improve efficiency and foster a welcoming environment.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Receptionist
Van Rensburg Attorneys
Gqeberha
02.2018 - 12.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cashier/Bakery Worker
Engen Garage - Bluewater Bay
East London
04.2013 - 01.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree -
Vulumzi Senior Secondary School
Gqeberha 04.2001 -
Skills
Telephone skills
File management
Office management
Administrative support
Customer/Client relations
Customer and client relations
Time management
Verbal and written communication
Greeting and seating clients
Office administration
Appointment scheduling
Document management
Document control
Calendar management
Meeting coordination
Schedule management
Adaptability
Timeline
Receptionist
Van Rensburg Attorneys
02.2018 - 12.2025
Cashier/Bakery Worker
Engen Garage - Bluewater Bay
04.2013 - 01.2018
No Degree -
Vulumzi Senior Secondary School
04.2001 -