Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Timeline
Hi, I’m

Lindelani Freedom Makhavhani

Diploma In Business Administration
Johannesburg ,Gauteng

Summary

Service-driven Liquor Store Clerk with expertise in cash register systems and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products. Friendly Liquor Store Clerk offering Number years' experience in shipment receiving and processing. Focused and adept at helping customer locate products while providing knowledge recommendations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience
4
years of post-secondary education
3
Languages

Work History

Pick N Pay
Johannesburg

Liquor Store Manager
10.2015 - Current

Job overview

  • Received payments by cash, credit, and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Pick N Pay
Johannesburg

Baker
10.2015 - 10.2021

Job overview

  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Developed recipes for new products and improved existing recipes.
  • Created appealing displays to showcase products in bakery.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated cash registers and processed payments accurately.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Trained and supervised new employees on bakery operations and procedures.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Analyzed customer preferences to design and create tailored products.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Assisted in planning and running promotional events and campaigns.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared dough for variety of pastries, cakes and breads.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Processed customer orders and payment transactions.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Determined baking times for various items.
  • Packaged finished products for sale.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Managed display cases to verify freshness and attractiveness of products.
  • Trained new employees on bakery methods and procedures.
  • Followed food safety standards when handling ingredients.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Prepared frostings and other toppings for cakes and pastries.
  • Replenished bakery items in display cases.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Education

Pc Training And Business College
Pretoria

Diploma from Marketing
02.2006 - 11.2009

University Overview

Skills

Spirit, wine and beer expertise

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Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.

Affiliations

Affiliations
  • Association for Computing Machinery
  • APICS – Association for Supply Chain Management

Interests

Sports and fishing

Timeline

Liquor Store Manager
Pick N Pay
10.2015 - Current
Baker
Pick N Pay
10.2015 - 10.2021
Pc Training And Business College
Diploma from Marketing
02.2006 - 11.2009

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Lindelani Freedom MakhavhaniDiploma In Business Administration