Summary
Overview
Work History
Education
Skills
State Of Health
Language Proficiency
Personal Information
Timeline
Generic

Lindelani Tsedu

IT Support Consultant
Pretoria

Summary

Support professional with proven history of delivering top-tier customer service and resolving technical issues efficiently. Known for strong collaboration skills and adaptability to dynamic environments. Expertise in troubleshooting and user support, backed by reliable and results-driven approach.

Overview

8
8
years of professional experience

Work History

Support Consultant

University of the Witwatersrand
Gauteng
11.2022 - Current
  • Ensuring accurate fault analysis, troubleshooting of all types of computers, laptops, and networking devices.
  • Configuring, maintenance and troubleshooting of Imaging and multifunctional printing devices and their software.
  • Configuring and troubleshooting IP telephones.
  • Configuration, maintenance and troubleshooting of software packages of all types, including Anti-virus packages.
  • Upgrading PC's, Notebooks and networking devices.
  • Identifying suspicious activity on the network and computers to remove virus and spyware of all disguise.
  • Troubleshooting end user issues, both remote and onsite.
  • Managing backup system for end.
  • Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Support Consultant

University of the Witwatersrand
Gauteng
08.2017 - Current
  • Deal with a high volume of calls, provide a high level of support and ensure complete details of customer interactions and workarounds are recorded in the trouble.
  • Logging calls on ITSM.
  • Provide software troubleshoot, installation and update to Mac devices.
  • Provide priority first and second line IT support for the Universities Executive team.
  • Testing the University Data port and escalate to third level support if there is any faulty and configure all wireless devices to connect to the WAP.
  • Provide second-line support of user software installation, maintenance and configuration.
  • Support to desktops ensuring consistency with University ICT Infrastructure, business systems, and strategic directions to support business capacity and continuity of service.
  • Providing detailed timely feedback on the service desk management in an ongoing manner to ensure the status of any incident under the responsibility of the incumbent is up to date and clear at all times.
  • Provide informal supervision to the Student Assistants in the Wits ICT Service Desk managed lab environment, indirectly mentoring them.

Education

Grade 12 -

Patrick Secondary School
Limpopo
04.2001 - 01.2009

3 year Information Technology -

Boston & Business College
Gauteng
11.2014 - 11.2014

System Support NQFL5 Certificate - Service desk analyst, ITL4 Foundation

Torque IT
Gauteng

CompTIA A+ & N - International Certificates

Boston College

Bachelor of Commerce in Information Technology

Mancosa
04.2001 -

Skills

Empathy and patience

IT troubleshooting

Strong interpersonal skills

Customer service

Problem-solving

State Of Health

Good

Language Proficiency

  • English
  • Xitsonga
  • TshiVenda
  • IsiZulu

Personal Information

  • ID Number: 9101020904089
  • Gender: Female
  • Nationality: Republic of South Africa
  • Driving License: Code 10

Timeline

Support Consultant

University of the Witwatersrand
11.2022 - Current

Support Consultant

University of the Witwatersrand
08.2017 - Current

3 year Information Technology -

Boston & Business College
11.2014 - 11.2014

Grade 12 -

Patrick Secondary School
04.2001 - 01.2009

Bachelor of Commerce in Information Technology

Mancosa
04.2001 -

CompTIA A+ & N - International Certificates

Boston College

System Support NQFL5 Certificate - Service desk analyst, ITL4 Foundation

Torque IT

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Lindelani TseduIT Support Consultant