Lindela Ndzulu
Pretoria
Summary
A highly skilled IT professional with extensive expertise in Business
Analysis, Solution Architecture, Software Testing, and Systems
Analysis. Possesses a strong foundation in Software Development
and Information Systems, with a focus on designing and
implementing technology solutions that align with business
objectives. Technical proficiency is complemented by strong
collaboration skills, enabling effective work within diverse teams and
the ability to communicate complex concepts clearly to both
technical and non-technical stakeholders.
Known for confidence, honesty, and reliability, with a deep passion
for staying current with emerging technologies. A positive attitude
and commitment to continuous learning empower the ability to
thrive in dynamic environments and tackle new challenges, driving successful outcomes.
Overview
9
9
years of professional experience
Work History
Senior Business Solutions Analyst
Hollard Insurer
Gauteng
10.2024 - Current
- Conduct business process analysis to identify key requirements and create a detailed business case for technology solutions
- Collaborate with stakeholders to analyze business requirements and determine necessary changes or additions for alignment with business objectives
- Lead impact analysis to assess risks and formulate mitigation strategies for project enhancements
- Provide user stories and acceptance criteria, coaching teams on Agile best practices, and ensuring that business requirements are clearly communicated and validated
- Facilitate Agile ceremonies: Backlog Refinement, Sprint Planning, Showcases, and Retrospectives
- Drive improvements in Agile practices and foster a culture of continual service improvement
Business Analyst
Transnet National Port Authority
Port Elizabeth
04.2023 - 09.2024
- Collected and analyzed data to understand business strategy and functional requirements
- Created business requirements documents (BRD), functional specifications (FS), and system documentation
- Collaborated with stakeholders to identify process gaps and implement solutions to optimize business operations
- Supported user acceptance testing (UAT) by developing test cases, ensuring alignment with business requirements, and providing ongoing user support
- Led innovation projects in collaboration with the Innovation Department, enhancing business capabilities through technological improvements
Technical Business Analyst
Vodacom South Africa
Gauteng
09.2015 - 03.2023
- Led requirements gathering and backlog refinement workshops, ensuring that digital initiatives met business needs
- Coordinated with cross-functional teams to manage data replication, system queries, and API integration
- Provided analysis of business requirements and documented system designs (BRD, FS, data models)
- Participated in Agile ceremonies, including sprint planning, backlog grooming, and daily stand-ups, ensuring on-time delivery of features
- Configured products for digital channels (Mobile App, USSD, Web Portal), ensuring seamless integration across all platforms
- Supported product testing, UAT, and sign-offs from impacted teams and stakeholders
Education
Advanced Certificate - Business Analysis
Faculty Training Institute
Cape Town, South Africa12.2016
National Diploma - Software Development and Information Systems
Cape Peninsula University of Technology
Cape Town, South Africa12.2004
Skills
- Business & Systems Analysis
- Requirements Gathering & Documentation
- Agile Methodology (Scrum, Kanban)
- Stakeholder Management
- Solution Design & Architecture
- Data Analysis & SQL Proficiency
- Software Quality Assurance (SQA)
- Business Process Improvement
- Risk & Impact Assessment
- , UAT, Testing
- API Integrations & Web Services (SOAP, REST)
- Cloud Platforms (AWS)
- Jira
- Confluence
- MS Visio
- Erwin
- Power BI
- SQL (Oracle, DB2, Informix)
- PL/SQL
- Teradata
- SSIS
- SOAPUI
- Postman
- Erwin Data Models
- Drawio
- OpenShift
- Docker
- Kubernetes
- Mercury Quality Centre
- COGNOS
- SSRS
- Unix/Linux
- Business & Systems Analysis
- Oracle Golden Gate
- Oracle Data Integrator
- EDI
- SAP ITSM
References
Available upon request.
Projects
Motor Glass Claims & Plumbing Claims API Solution, Currently leading the API-based solution implementation at Hollard Insurer. Smart Port People’s Programme - Traffic Management System, Lead BA for Transnet National Port Authority (specs completed and delivered). National Single Window (IMO Compliance), Lead BA for Transnet (specs completed and delivered). Finance Budgeting & Planning Automation, Implemented SAP Datasphere and SAP Analytics Cloud for Transnet (successfully implemented). ARCGIS & Simulation Software, Lead BA for the implementation at Transnet (successfully delivered).
Personal Information
Title: Senior Business Analyst
Interests And Personal Development
- Cardio & Fitness: Passionate about staying fit and maintaining a healthy lifestyle through regular gym sessions.
- Gardening: Enjoys planting and nurturing growth, which provides a sense of accomplishment and motivation.
Timeline
Senior Business Solutions Analyst
Hollard Insurer
10.2024 - Current
Business Analyst
Transnet National Port Authority
04.2023 - 09.2024
Technical Business Analyst
Vodacom South Africa
09.2015 - 03.2023
Advanced Certificate - Business Analysis
Faculty Training Institute
National Diploma - Software Development and Information Systems
Cape Peninsula University of Technology
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