Lindani Hala
Johannesburg
Summary
Conscientious and disciplined professional with a strong focus on accuracy and detail. Consistently produces high-quality work that meets established goals while adhering to well-defined processes. Effective in developing comprehensive plans and identifying potential challenges. Demonstrates reliability and adaptability, thriving in both independent and team environments.
Overview
4
4
Languages
23
23
years of professional experience
Work History
Senior Operations Manager
Multiflora flower market
03.2021 - 05.2026
- With over 600 flower growers on its books, Multiflora is the largest flower auction house in Africa with a staff of 144 people hustling to keep pace with the frenetic action of the daily auctions. At least 80% of the flowers on auction at Multiflora are grown within 300km of Johannesburg. The rest come from the Cape, KZN and the northern regions of the country, as well as from as far afield as Kenya, Ethiopia, Zimbabwe and other African countries. The auctions are held every Monday to Fridays from 7am, are attended by some 400 florists and wholesalers. The wholesalers themn distribute the fresh flowers to almost every city, town and village in South Africa and, export the to other countries.
- Lead and manage all warehouse operations, including receiving, storage, inventory control, grading, repacking, and dispatch.
- Design and implement warehouse optimisation initiatives to improve productivity, accuracy, and space utilisation.
- Developed and maintained warehouse layouts, stock location structures, and efficient stock movement processes to optimise space and workflow.
- Lead the selection, implementation, and ongoing optimisation of Warehouse Management Systems (WMS).
- Establish and maintain inventory control procedures, cycle counting/audits programmes, and stock accuracy initiatives.
- Develop, implement, and maintain warehouse SOPs, policies, and operational controls.
- Monitor and report on warehouse KPIs including inventory accuracy, grading, dispatch performance, productivity, and operational efficiency.
- Manage warehouse staff, performance, training, development, and succession planning.
- Drive a culture of accountability, operational excellence, and continuous improvement.
- Manage warehouse resources, equipment, service providers, and logistics partners.
- Ensure compliance with Occupational Health and Safety requirements and company policies.
- Collaborated with Sales, Finance, Operations, Logistics, and Aftersales teams to streamline order processing and enhance customer satisfaction.
- Managed daily warehouse operations, overseeing auction proceedings and coordinating cold storage and blast freezer activities to support seamless auction execution.
Collections and deliveries (C&D) Manager
DSV
Centurion
04.2018 - 07.2020
- Lead and oversee day-to-day warehouse, collections & deliveries, e-commerce fulfilment, Lockers and last-mile delivery operations
- Drove operational excellence through enhancements in productivity, efficiency, service levels, and overall performance
- Develop and implement strategies to optimise warehouse processes, order fulfilment, and transport operations.
- Monitor key operational KPIs, analyse performance data, and implement corrective actions where required
- Ensure accurate, efficient, and timely order fulfilment in a fast-paced e-commerce environment
- Lead, develop, and motivate high-performing operational teams
- Managed warehouse management systems (WMS), ERP platforms, and data analysis tools to enable informed operational decision-making
- Work closely with key business partners and cross-functional stakeholders to achieve operational objectives.
- Identified process improvements and technology-driven opportunities to optimise efficiency and improve customer experience
- Ensure operational standards, policies, procedures, and compliance requirements are consistently maintained.
- Reason for leaving: retrenchment during covid
Nightshift Manager
Dawn Wing
Isando
12.2016 - 08.2017
- Oversee, coordinate and manage full function of the distribution centre operationally. Strategic planning and managing logistics within the warehouse
- Managed cargo handling operations, ensuring efficient receiving, processing, dispatch, and returns.
- Monitored performance metrics to ensure cost, productivity, and accuracy targets were met
- Reported on operational performance, productivity, stock control, and budgets to inform management decisions.
- Manage customer liaison process and ensure that warehouse queries are resolved timeously, and exception trends are addressed.
- Investigated parcel discrepancies, including negatives, unfound and stolen, and communicated findings to customer service and account sales managers.
- Oversaw employee performance and ensured delivery of high-quality client service.
- Conducted regular audits and identified faults in operational processes
- Receive and redirect all coastal flights and linehaul freights on time
- Reason for leaving: Excessively long working hours, more than 15 hour shifts and weekends.
Service Manager
Bidvest Vericon logistics
07.2016 - 12.2016
- Managed operations across three client sites: Avon, Famous Brands, and Midas, ensuring client satisfaction.
- Oversaw outsourced warehousing services to enhance operational efficiency and service delivery.
- I accepted this opportunity with the understanding of permanency however, found once he commenced employment that they operate with renewable contracts.
Operations Manager
ram hand to hand couriers
Isando
10.2005 - 05.2016
- Oversee end-to-end warehouse, receiving, storage and dispatch operations
- Managed, motivated and developed warehouse and operations teams to enhance performance and cohesion
- Ensure the correct products are delivered to the correct customers, efficiently and within agreed timelines
- Monitor operational performance, deadlines and customer requirements
- Improve receiving, dispatch and stock-control processes
- Drove service excellence in customer care and service, ensuring high satisfaction levels
- Maintain an organised, safe and effective warehouse environment
- Ensure compliance with health, environmental and safety standards
- Work with ERP systems to support accurate operational planning and reporting
- Identified and implemented improvements in systems, processes and service delivery to enhance operational effectiveness
Inbound and Outbound Clerk
LG Distribution Centre
Elandsfontein
01.2003 - 09.2005
- Ensuring orders follow through as planned
- Audit stock from pickers and packers
- Allocated stock accurately according to stock system
- To capture daily/weekly. orders
- Executed administrative tasks to facilitate smooth daily operations
- Updated in-house tracking system regularly
- Compiled and summarised daily invoices for effective financial tracking
- Perform ad hoc duties as requested by senior administration supervisor.
- Reason for leaving: Employed via an agency/labour Broker and offered a permanent opportunity.
Education
Grade 12 - English, Xhosa, Physical Science, Technical Drawing, Woodworking
Kwa Bhekilanga High School
Alexandra01-2002
Skills
- Warehouse Management Systems
- Operational Efficiency
- Quality assurance
- Compliance awareness
- Process mapping
- Decision-making Skills
- Crisis resolution
- Deadline-driven
- Efficient communication
- Succession Planning
reference
- Multiflora, Carol Ann, HR, 083 307 9140
- DSV Distribution, Thelma Mmotla, HR, 072 731 8049
- Bidvest Vericon, Sherizan, HR, 011 805 0543
- Ram Hand to Hand, Lulu Pretorius, Head of Operations, 011 977 5000
Languages
Xhosa (home)
English
Zulu
Sesotho
Personal Information
- Available: Immediate
- ID Number: 8003056203052
- Health Status: Very good / non-smoker
Timeline
Senior Operations Manager
Multiflora flower market
03.2021 - 05.2026
Collections and deliveries (C&D) Manager
DSV
04.2018 - 07.2020
Nightshift Manager
Dawn Wing
12.2016 - 08.2017
Service Manager
Bidvest Vericon logistics
07.2016 - 12.2016
Operations Manager
ram hand to hand couriers
10.2005 - 05.2016
Inbound and Outbound Clerk
LG Distribution Centre
01.2003 - 09.2005
Grade 12 - English, Xhosa, Physical Science, Technical Drawing, Woodworking
Kwa Bhekilanga High School