Linda M. F Gwama
Johannesburg
Summary
Determined professional with over 5 years of experience in various sales industries. Exceptional communication, interpersonal and negotiation skills. Charismatic character who can easily adapt to making a working environment a peaceful and happy place to be at. Strong negotiation skills and in-depth knowledge of the insurance industry.
Overview
4
4
years of professional experience
Work History
Underwriting Assistant
AllLife Insurance
Braamfontein
06.2021 - Current
- Gathering as much information on medical history of applicant for life insurance in order to identify risk factors and price coverage accordingly
- With the assistance of the life insured, gather all relevant medical reports from labs and treating doctors to establish in depth medical history
- Reply to customer and underwriter enquiries and offer status updates
- Lead, determine and resolve problems by referring to policies, procedures and standards
- Compiling data and conduct routine tasks to support underwriters
- Assess mail, correspondence, records and reports to choose processing matters
- Direct risky issues outside designated authority level to Underwriters for approval
Call Centre Sales Rep
Idawoods Corporate Services
Germiston
09.2019 - 03.2020
- Selling short term loans to prospecting customers
- Assisting clients complete loan applications
- Assist in collecting documentation from customers
- Improve loan conversions
- Meet agreed sales targets on a weekly / monthly targets
Outbound Sales Agent
Defining Moments Holdings
Randburg
11.2018 - 05.2019
- Telesales, business generation and/or customer services for:
- Lifestyle products
- Promoting and lead warming Insurance products (car, home and building) on behalf of King Price Insurance
- Promoting debt management solutions for Simply Credit
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress
Inbound Sales Agent
Infofind Property Listings
Johannesburg
01.2016 - 01.2017
- Inbound sales for rental properties to clients seeking accommodation
- Working with agents and caretakers to advertise and sell their properties online
- Resolved complaints to satisfy customers and encourage future transactions
Telesales Agent
Market
Braamfontein, South Africa
02.2011 - 06.2012
- Outbound sales on behalf of bank institutions and meeting set targets
- Filing and promoting bank products, closing sales and quality assurance
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Completed daily cold calling and outreach to build sales pipeline
Field Promoter
Exposure Studios
Lonehill
08.2009 - 12.2009
- In store promotions of various brand liquor beverages
- Compile market research and feedback on client response
- Served customers and followed outlined steps of service
- Used coordination and planning skills to achieve results according to schedule
Education
Certificate - RE5
FSCA
Moonstone12.2021
High School Diploma -
Department of Education
Johannesburg11.2020
Online Course Certificate Basic Accounting - Basic Accounting
Alison Online School
South Africa05.2020
Skills
- Xhosa — Native Speaker
- Zulu — Proficient
- Southern & Northern Sotho
- Intermediate
- English — Proficient
- Afrikaans — Intermediate
- Additional Skills
- Computer literate
- Telephone etiquette
- Interpersonal communication
- Multitasking and organizational
- Business development strategies
- Problem solving and analytical thinking
Timeline
Underwriting Assistant
AllLife Insurance
06.2021 - Current
Call Centre Sales Rep
Idawoods Corporate Services
09.2019 - 03.2020
Outbound Sales Agent
Defining Moments Holdings
11.2018 - 05.2019
Inbound Sales Agent
Infofind Property Listings
01.2016 - 01.2017
Telesales Agent
Market
02.2011 - 06.2012
Field Promoter
Exposure Studios
08.2009 - 12.2009
Certificate - RE5
FSCA
High School Diploma -
Department of Education
Online Course Certificate Basic Accounting - Basic Accounting
Alison Online School