Linda Simelane

• Deliver exceptional guest experience
• Marketing for promotional events
• Drive sales and achieve personal sales goals
• Sell and understand fashion and luxury brands as Louis Vuitton, Prada, Chanel, Gucci, Hennesy, Johnny Walker, Rolex, Tag Hauer etc
• Excite guests about upcoming events
• Inspire guests to indulge in memory filled dream vacation
• Maintain selling floor presentation and restock as required
• Stock taking and Inventory
• Participate in cruiseline safety training & drills
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Administrative duties, including collecting and sending orders
• Supply chain management admin and tendering bidding
• This position has been ongoing since 2016 between full time and part time depending on my availability

• Quality Assurance for technicians on soft skills and call logging quality
• Listening to call recordings between technicians and user
• Ensure SLA is met
• Manage the Service Desk
• Follow ITIL Methodology
• Provide daily and monthly reports on service desk performance to the IT Manager
• Group and one on one coaching and training on softskills - stellar customer service and technical skills

• Answer Service Desk telephonic and emails calls within given SLA
• Active Directory Admin:
• Create, Delete, Modify accounts
• Performed quality assurance and quality control assessments of support ticket fulfillment.
• Give rights and permissions
• Troubleshoot and resolve user’s computer problems
• Diagnosed software issues and applied troubleshooting techniques to resolve problems.
• Applied knowledge of IT best practices to tackle new challenges and make educated decisions.

• Remote Customer Consultant and Call Center on the CellC helpline 140
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Mentor new staff
• Sales Consultant in Mall Outlet
• Signing new contract
• Field marketing
• Promotion and sales
• Cashier
• Stayed knowledgeable on latest CellC innovations and technological advancements through continuous training.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Provided sales and customer service assistance to walk-in traffic
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Followed up with existing customers to provide additional support and address concerns.

• Fix, install and run pc programs
• Student computer Lab Assistant
• Configured hardware, devices, and software to set up work stations for employees.
• Supported all computer lab operations.
• Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
• Handled lab equipment, cleaned keyboards, monitors and disk drives.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Monitored system performance to identify potential issues.
• Offered assistance in implementing and developing training programs.
• Diagnosed and troubleshot hardware, software and network issues.
• Network Administration

Activities during unemployment period and also during breaks times from Carnival Cruise Lines:

· Worked for a community Radio Station Pheli FM 92.0

· Fitness and Nutrition Coach

· Life guidance with teens in schools

· Hostess/Waitress local bar/resturants