Linda Sekobane
Sales Specialist
Henley On Klip,GP
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Signify Commercial SA
02.2023 - 01.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Sales Support Specialist
Signify Commercial SA
03.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed and maintained relationships with key accounts and existing customers.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
Business Development Executive
Energy LED
05.2021 - 02.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
Project Sales Coordinator
Brightgreen
12.2021 - 03.2022
- Monitored industry trends to adapt sales strategies accordingly and maintain a competitive edge in the market.
- Implemented strategic sales plans leading to increased revenue and profitability for the company.
- Contributed to the expansion of the company''s client base by actively participating in industry events and trade shows, effectively promoting our products and services.
- Negotiated contracts with clients, securing favorable terms for both parties involved in each transaction.
- Fostered a positive work environment by actively seeking feedback from colleagues and implementing improvements in team dynamics.
- Developed strong client relationships to ensure customer satisfaction and drive repeat business.
- Conducted thorough needs assessments for potential clients, tailoring proposals to suit their specific requirements.
Technical Sales Manager
LED Lighting SA
03.2020 - 04.2021
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Conducted market analyses and presented findings to product team to develop and enhance product offerings.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Promoted company products and services by attending trade shows and industry conferences.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
Technical Coordinator
IConnect Telecoms
11.2017 - 02.2018
- Championed change management initiatives within the organization by effectively communicating the value of proposed technology enhancements or process improvements.
- Managed technical resources for optimal performance, ensuring timely completion of tasks across various teams.
- Organized procedures for supporting hardware, software and mobile devices for users.
- Analyzed resource allocation to identify areas of potential cost savings or efficiency gains without compromising quality or service delivery.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for equipment purchases and support services.
- Set schedules for preventive maintenance and on-site repairs.
- Collaborated with cross-functional teams for seamless integration of technology solutions, improving overall productivity.
- Managed maintenance procedures to keep networked devices performing optimally.
- Established troubleshooting strategies to help team members deal swiftly with common problems.
- Handled escalated calls for technical support to back up team members.
- Maintained detailed documentation on all technical procedures, providing a valuable resource for team members seeking guidance or clarification on specific tasks or processes.
- Arranged installations with associated resource management and schedule coordination.
- Oversaw work of technical team and tracked progress against assignment objectives.
- Served as the primary point of contact for troubleshooting and resolving technical issues, maintaining a high degree of customer satisfaction.
- Managed projects, ticketing and CRM tracking to document support and control workflows.
- Reduced downtime during system upgrades by coordinating with IT professionals to develop efficient strategies.
- Delivered service levels in line with agreements by coordinating on-site support or remote assistance.
- Enhanced project efficiency by streamlining communication channels and implementing time-saving tools.
- Established and enforced project timelines and deadlines.
- Updated customers and senior leaders on progress and roadblocks.
- Conducted quality assurance to verify accuracy of data used in IT projects.
Customer Experience Officer
IConnect Telecoms
03.2018 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Maintained up-to-date knowledge of company policies, products, and services to effectively address customer questions and concerns.
- Initiated process improvements that enhanced operational efficiency without compromising on service quality standards or staff morale.
- Championed the adoption of new technologies and tools that helped streamline customer support processes and improve overall productivity.
- Developed comprehensive training materials to ensure consistent, high-quality customer service delivery across the team.
- Fostered a positive work environment that promoted collaboration, learning, and exceptional service delivery.
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
- Conducted regular performance reviews with team members, identifying areas for improvement and growth opportunities.
- Analyzed customer feedback data to identify trends and develop actionable insights for continuous improvement efforts.
- Implemented new strategies to reduce call wait times and improve overall efficiency in handling customer inquiries.
- Acted as the voice of the customer within the organization, advocating for their needs and expectations to be met across all levels.
- Established strong rapport with customers through active listening, empathy, and clear communication skills.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
Service Consultant
Samsung Electronics
05.2014 - 10.2017
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Discussed options with clients and determined appropriate plans.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Streamlined service processes for increased efficiency and improved customer experience.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Sales Consultant
Decorland
09.2010 - 05.2014
- Increased sales and customer satisfaction through personalized servicing.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Located merchandise across various stores to address customer needs.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Worked with loss prevention in monitoring shopper behavior.
Education
Retail Management
W&R SETA
Johannesburg, South Africa01.2014
Project Management
Milpark Business School
Johannesburg, South Africa 04.2001 -
Communication Studies
Nimico Training
Centurion, South Africa08.2007
Sekolo Sa Borokgo
Johannesburg, South Africa 04.2001 -
Skills
Key Account Management
Client Relationship Building
Account Management
Business Development
Lead Generation
Cross-Functional Collaboration
Account Retention
CRM software proficiency
Client Needs Assessment
Teamwork and Collaboration
Excellent Communication
Problem-solving abilities
Multitasking Abilities
Analytical Thinking
Timeline
Key Account Manager
Signify Commercial SA
02.2023 - 01.2024
Sales Support Specialist
Signify Commercial SA
03.2022 - 01.2024
Project Sales Coordinator
Brightgreen
12.2021 - 03.2022
Business Development Executive
Energy LED
05.2021 - 02.2022
Technical Sales Manager
LED Lighting SA
03.2020 - 04.2021
Customer Experience Officer
IConnect Telecoms
03.2018 - 02.2020
Technical Coordinator
IConnect Telecoms
11.2017 - 02.2018
Service Consultant
Samsung Electronics
05.2014 - 10.2017
Sales Consultant
Decorland
09.2010 - 05.2014
Project Management
Milpark Business School
04.2001 -
Sekolo Sa Borokgo
04.2001 -
Retail Management
W&R SETA
Communication Studies
Nimico Training
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