Summary

Overview

Work History

Education

Skills

Timeline

Linda Qalaza

Brakpan North

Summary

Led initiatives to optimize deployment pipelines and workflows.,Managed collaboration between development and operations teams to enhance project delivery.,Oversaw system upgrades and maintenance to ensure operational excellence.

Overview

years of professional experience

Work History

Senior Application Support Engineer

Discovery

Sandton

10.2023 - Current

Administer middleware systems ensuring optimal performance and reliability across applications.
Collaborate with development teams to integrate middleware solutions effectively into existing infrastructure.
Troubleshoot and resolve middleware-related issues to minimize downtime and enhance user experience.
Manage deployment of updates and patches, ensuring compliance with security and operational standards.
Lead initiatives to optimize middleware configurations, resulting in improved system efficiency and resource utilization.
Managed software updates, ensuring seamless integration with existing systems.
Supported disaster recovery efforts by implementing effective backup strategies.
Facilitated smooth migrations between various middleware platforms without disrupting business operations.
Developed custom scripts to automate routine tasks, reducing manual intervention requirements.
Assisted in capacity planning efforts, ensuring the availability of appropriate resources for future growth.
Enhanced system performance by monitoring and tuning middleware components.
Streamlined application deployment processes for increased efficiency and productivity.
Maintained up-to-date documentation for all middleware configurations and procedures.
Reduced downtime by troubleshooting and resolving middleware issues in a timely manner.
Ensured optimal middleware configuration, improving overall system stability.
Contributed to continuous improvement initiatives aimed at enhancing overall system performance.

Site Reliability Engineer

First National Bank

Johannesburg

09.2017 - 09.2023

Developed automated monitoring solutions to enhance system reliability and performance.
Managed incident response processes, improving service uptime and reducing recovery time.
Implemented infrastructure as code practices to streamline deployment and configuration management.
Collaborated with development teams to optimize application performance and reliability standards.
Conducted root cause analysis for incidents, driving continuous improvement initiatives across systems.
Mentored junior engineers on best practices in site reliability engineering and operational efficiency.
Spearheaded projects to enhance disaster recovery protocols, ensuring business continuity during outages.
Evaluated new tools and technologies to improve operational workflows and support scalability efforts.
Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
Improved deployment efficiency, automating processes using CI/CD pipelines.
Enhanced system monitoring capabilities, integrating advanced tools for real-time performance tracking and anomaly detection.
Streamlined incident management procedures, reducing resolution times and improving customer satisfaction.

Middleware Administrator

Memontum Metropolitan International

Pretoria, Centurion

01.2015 - 08.2017

Administer middleware systems ensuring optimal performance and reliability across applications.
Collaborate with development teams to integrate middleware solutions effectively into existing infrastructure.
Troubleshoot and resolve middleware-related issues to minimize downtime and enhance user experience.
Manage deployment of updates and patches, ensuring compliance with security and operational standards.
Lead initiatives to optimize middleware configurations, resulting in improved system efficiency and resource utilization.
Managed software updates, ensuring seamless integration with existing systems.
Supported disaster recovery efforts by implementing effective backup strategies.
Facilitated smooth migrations between various middleware platforms without disrupting business operations.
Developed custom scripts to automate routine tasks, reducing manual intervention requirements.
Assisted in capacity planning efforts, ensuring the availability of appropriate resources for future growth.
Enhanced system performance by monitoring and tuning middleware components.
Streamlined application deployment processes for increased efficiency and productivity.
Maintained up-to-date documentation for all middleware configurations and procedures.
Reduced downtime by troubleshooting and resolving middleware issues in a timely manner.
Ensured optimal middleware configuration, improving overall system stability.
Contributed to continuous improvement initiatives aimed at enhancing overall system performance.

Education

RhCSA - Radhat Certified Administrator -

TorqueIT

Sandton

2019

Bachelor of Science - Business Analytics

Tshwane University of Techinology

Pretoria

03-2017

Diploma - Business Analytics

Tshwane University of Technology

Pretoria

09-2013

Skills

Infrastructure automation (Ansible / Terraform)

Linux operating system (AIX, Ubuntu, Rhel etc)

Monitoring and logging ( Dynertrace / Splunk)

WebSphere Application Server / Jboss Application Server / Microservices

IBM Apache / Httpd / Nginx / Proxy

Service Now / Jira

Confluence documentation

Git / Bitbucket / Harbor / Github

Containerization technologies (Openshift / Tanzu / AWS)

Scripting languages (Bash / Python)

Windows operating system

Maintenance and troubleshooting

IT operations

Network fundamentals

System administration

IT solution development

Incident management

Amazon web services

JIRA

Linux environments

Source and version control: git, github

GitHub collaboration

Agile

Databases: oracle, MongoDB

SOAP and restful web services

JSON mapping

Technical analysis