Linda Mnguni

Customer Service Agent

Ison Xperiences

01.2023 - 02.2024

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Utilized strong problem-solving skills to quickly identify and address customer issues.
Addressed customer account discrepancies and concerns.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Streamlined communication processes for improved information exchange between customers and team members.
Responded to customer requests for products, services, and company information.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Managed timely and effective replacement of damaged or missing products.
Cross-trained and backed up other customer service managers.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Identified and resolved discrepancies and errors in customer accounts.