Linda Mbangiswano
Service Consultant, Admin
Durban
Summary
Hardworking employee enthusiastic about learning the customer service and admin field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
22
22
years of post-secondary education
Work History
Clients Service Agents
Nedbank Contact Center
12.2021 - Current
- Keeping records of customer interactions
- Providing client support services in a timely, accurately, and professional manner
- Building positive and productive relationships with clients
- Maintaining existing client base and generating potential leads
- Adhering to schedules.
Customer Service Agent
Blake
07.2020 - 12.2021
- Keeping records of customer interactions
- Ensuring customer satisfaction or referring customers to supervisors
- Interacting with customers via calls and live chat
- Obtaining and correctly recording customer information
- Reviewing and making changes to customer accounts.
Lead Generator
Outworx
03.2018 - 12.2019
- Managing and taking calls for new clients
- Generating revenue.
Education
Certificate - Further Education And Training Certificate
Chartall Business School
Durban 04.2001 - 01.2023
High School -
Ridge Park College
Durban12.2011
Skills
Good communication skills
Self control
Ability to take responsibility
Willingness to improve
Customer service excellence
Computer Skills
Problem-solving abilities
Timeline
Clients Service Agents
Nedbank Contact Center
12.2021 - Current
Customer Service Agent
Blake
07.2020 - 12.2021
Lead Generator
Outworx
03.2018 - 12.2019
Certificate - Further Education And Training Certificate
Chartall Business School
04.2001 - 01.2023
High School -
Ridge Park College
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