Linda Make

• Developed Power BI dashboards providing real-time visibility into warehouse operations, fleet utilisation, and KPI trends across four branches.
• Executed process optimisation projects improving On-Time Delivery, stock availability, and overall operational flow.
• Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
• Coordinated cross-functional teams, fostering collaboration to achieve project goals.
• Maintained records for each project and engineering discipline.
• Led cross-functional engineering projects, delivering measurable savings and supporting strategic decision-making across Operations and Finance.

Major Projects

• Customer Area Code Cleanup (Route Master Standardisation)

- Standardised delivery route logic for two branches by coordinating Operations, Sales, Logistics, and ERP backend development teams.

- Improved On-Time Delivery performance by 14% by enhancing data accuracy and route planning automation.

• Port Elizabeth Warehouse – QWIX WMS Implementation Preparation

- Created bin index master, future-state warehouse layout, and full WMS readiness plan.

- Coordinated remotely with branch leadership, resolving structural deficits and ensuring implementation readiness.

• National Branding & Signage Upgrade (Four Branches)

- Led redesign, vendor sourcing, stakeholder approvals, and installation planning for national signage upgrade.

- Generated R30,310 in savings through financial modelling and quote optimisation.

• Internal Replenishment Procedure & BI Replenishment System

- Conducted time/work study to engineer new replenishment procedure and developed a 12-month demand-based min/max model.

- Reduced fast-moving item short-pick rate from 3% to under 0.5% through system and process redesign.

• National Fleet Tracking Upgrade (24 Vehicles)

- Delivered annual savings of R22,000 by upgrading tracking system at 30% lower cost.

- Recovered R30,000 in historical overcharges via invoice validation and contract audit.

• Performed Lean-driven improvements reducing congestion and improving warehouse flow.
• Developed SOPs aligned with ISO 9001 requirements and conducted support audits.
• Performed cycle-time studies and throughput analysis supporting corrective action planning.
• Participated in quality assurance initiatives, conducting root cause analyses to address non-conformance issues.