Linda Mahashe
Store Manager
Cape Town
Summary
Dynamic leader with proven expertise in customer service management and team leadership, honed at CTM and Makro. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements through innovative merchandising and effective employee training. Skilled in inventory and cash management, demonstrating a keen ability to motivate teams and solve problems efficiently.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Store Manager
CTM
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Dashboard Administration Clerk
Makro
06.2015 - 08.2018
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Documented all resource utilization for accurate and compliant recordkeeping.
- Established and maintained standard office procedures to achieve demanding targets.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
Education
No Degree -
Vulamasango Secondary School
Bloemfontein, Free State 04.2001 -
Skills
Customer service management
Employee training and development
Store merchandising and displays
Team building
Shift scheduling
Problem-solving
Friendly and positive
Cash management
Inventory management
Team leadership and motivation
Timeline
Store Manager
CTM
10.2024 - Current
Dashboard Administration Clerk
Makro
06.2015 - 08.2018
No Degree -
Vulamasango Secondary School
04.2001 -
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