Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Mahashe

Store Manager
Cape Town

Summary

Dynamic leader with proven expertise in customer service management and team leadership, honed at CTM and Makro. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements through innovative merchandising and effective employee training. Skilled in inventory and cash management, demonstrating a keen ability to motivate teams and solve problems efficiently.


Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Store Manager

CTM
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Dashboard Administration Clerk

Makro
06.2015 - 08.2018
  • Handled incoming phone calls and answered questions from callers.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Documented all resource utilization for accurate and compliant recordkeeping.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.

Education

No Degree -

Vulamasango Secondary School
Bloemfontein, Free State
04.2001 -

Skills

Customer service management

Employee training and development

Store merchandising and displays

Team building

Shift scheduling

Problem-solving

Friendly and positive

Cash management

Inventory management

Team leadership and motivation

Timeline

Store Manager

CTM
10.2024 - Current

Dashboard Administration Clerk

Makro
06.2015 - 08.2018

No Degree -

Vulamasango Secondary School
04.2001 -
Linda MahasheStore Manager