Dynamic leader with proven expertise in customer service management and team leadership, honed at CTM and Makro. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements through innovative merchandising and effective employee training. Skilled in inventory and cash management, demonstrating a keen ability to motivate teams and solve problems efficiently.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Customer service management
Employee training and development
Store merchandising and displays
Team building
Shift scheduling
Problem-solving
Friendly and positive
Cash management
Inventory management
Team leadership and motivation