LINDA KGOMO
Kempton Park
Summary
Positive, quality focused, diligent, hardworking, team player, Customer Service Representative with years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Examination Officer (District 6, Kempton Park)
DEPARTMENT OF EDUCATION
06.2021 - 12.2022
- Check the exam venue, seating plan, directions to the exam venue, instructions to students, and other related duties per the exam manual, Monitor examination process and procedures, Ensure exam papers are kept in a safe place before and after exams.
Administrator Cargo Operations (Freighter Operations)
SOUTH AFRICAN AIRWAYS
01.2012 - 01.2015
- Ensure data is backed up, Storing hard copies of data in an organized manner, Entering and updating information into relevant database, Ensure that all service providers' contracts are up to date, Verify all invoices for service providers, Ensure costs are responsibly managed, Provide effective administrative duties to the freighter operations team and associated customers, Compile monthly Dashboard reports for ULD and Freighter Ops Manager, Report, monitor, evaluate, and capture information
Customer Service Agent Airport Operation (ACC)
SOUTH AFRICAN AIRWAYS
01.2008 - 01.2012
- Answer inbound calls in a timely and friendly manner, Training junior staff members at the check-in counter and aircraft operation center, Monitoring incoming and outgoing flights, Monitoring flights when boarding to ensure minimize delays, Ensure all company policies and procedures, safety and security standards are implemented and adhered to, Adhere to health and safety requirements
Customer Service Agent Airport Operation (Check-in)
SOUTH AFRICAN AIRWAYS
01.2003 - 01.2008
- Check-in and boarding, Verify passenger documents, Flight editing and Flight controller, Ensure on-time departure, Meet and assist passengers, Provide, maintain, and improve customer service excellence, Resolve customer queries and complaints efficiently and timeously, Acting Supervisor at Check-in and the Aircraft control center
Education
Marketing Management - Marketing
Port Elizabeth Technikon
Gqeberha, Eastern Cape11.2000
Transportation Management -
University of Johannesburg
01.2016
Transportation Management -
University of Johannesburg
01.2013
Logistics -
University of Johannesburg
01.2009
Call Centre Management -
Pretoria Technikon
01.2002
Skills
- Communication skills
- Computer literacy
- Administrative skills
- Leadership skills
- Problem-solving skills
- Conflict and resolution skills
- Negotiation skills
- Report writing skills
- Archiving
- Research and project
- Team work
- Integrity
Accomplishments
2013, I was in the project team that introduced a water tank ballast for Cargo Flights. Customer Service Agent of the Year Award.
Availability
I’m in an active job search and would be ready to start when offered a position that suits my skills and career. I’m currently not working so a two-week notice period would be needed.
Personal Information
Driving License: Code B
Languages
English
Advanced (C1)
Xhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Tswana
Intermediate (B1)
Additional Information
Reason for Living: Resigned
Timeline
Examination Officer (District 6, Kempton Park)
DEPARTMENT OF EDUCATION
06.2021 - 12.2022
Administrator Cargo Operations (Freighter Operations)
SOUTH AFRICAN AIRWAYS
01.2012 - 01.2015
Customer Service Agent Airport Operation (ACC)
SOUTH AFRICAN AIRWAYS
01.2008 - 01.2012
Customer Service Agent Airport Operation (Check-in)
SOUTH AFRICAN AIRWAYS
01.2003 - 01.2008
Marketing Management - Marketing
Port Elizabeth Technikon
Transportation Management -
University of Johannesburg
Transportation Management -
University of Johannesburg
Logistics -
University of Johannesburg
Call Centre Management -
Pretoria Technikon
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