Linda Gxekwa

Developed strong analytical and problem-solving skills in high-pressure call center environment, ensuring effective time management and multitasking. Demonstrated ability to adapt quickly to new systems and processes, with focus on achieving operational targets. Seeking to leverage transferrable skills in new, challenging field for continued professional growth.

• Matric, St Anthony's Adult Education Center, 10/01/10, English, Afrikaans, Zulu, Life Sciences, Mathematics, Life Orientation
• Computer Clerk and Office assistance, Boston City Campus, 12/01/12, Keyboarding, Intro to PC, Windows, MS Word 2010, MS Excel 2010, General Office Practice, Understanding the Internet, Life Skills
• Computer Technician, Boston City Campus, 13/01/13, Comptia A+ Essentials (2009 edition), Comptia A+ Practical (2009 edition)
• Bachelor of Business Administration in Retail Management, Regenesys Business School, 24/01/24, Retail Strategic Management, Retail Management, Economics, Retail Marketing, People Management, Financial Management, Information and Communication Technology

• JD Group Financial Services, 05/22/14, 02/28/15, Tele Sales Inbound and Outbound, Prospecting and Sales, Calling clients and informing them of products that are on offered, Inviting clients to our stores so they can get more info on what we offer., Liaising and assisting clients with problems to relevant departments, Courtesy calling to clients
• JD Group Financial Services, 03/03/15, 11/11/22, Retail Support desk, Interim Manager, Sorting data and sending it to the dialer team, Combining SMS’s from data analyst and sending it to the customers, Monitor team quality assurance, Listen to calls and do coaching where is needed, Check emails from the Prospecting Team and managers, Team human resources management, Drive compliance to Employment Equity legislation and Skills Development within team, Combining monthly and daily reports for the Team, Sending out SMS’s to the customers using SMS portal, Solving application queries via E-mail and telephonically, Training the stores
• Pepkor lifestyle, Currently, Dialer Administrator Management, 6 Eastern Services Road East Gate, Sandton, 2090, Set up and configure dialer systems, including IVR (Interactive Voice Response) menus, agent login settings, and call flow management., Configure dialer connections to CRM software and other systems., Monitor dialer system performance, identify bottlenecks, and implement solutions to improve efficiency., Perform regular software updates, patches, and backups to ensure system stability and security., Configure and manage system user accounts, permissions, and access controls, Analyze data from the dialer system to identify trends, issues, and areas for improvement., Develop and implement reports, dashboards, and other analytics tools to support business decision-making., Troubleshoot dialer system issues, including call drops, poor call quality, and system crashes., Collaborate with IT and call center teams to resolve complex issues., Develop and maintain accurate documentation for dialer system setup, configuration, and usage., Provide training and support to call center agents and other stakeholders on dialer system usage., 2018 MDP (Management Development Program) JDG fs Graduate, Whole sale and Retail Certificate

• ID Number: 9203195337085
• Ethnicity: African
• Gender: Male

CompTIA IT Fundamentals (ITF+) - Computing Technology Industry Association.