Mkhabele Lincoln Bafana
IT Field Support Engineer
Kempton Park
Summary
Diligent IT Field support engineer with strong background in troubleshooting and maintaining complex systems. Demonstrated ability to resolve technical issues efficiently, ensuring minimal downtime. Proven track record of utilizing problem-solving skills and technical knowledge to support field operations effectively.
Overview
7
7
years of professional experience
3
3
Languages
Work History
IT Field Support Engineer
ATISA Technology
03.2025 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Reduced downtime for clients with prompt response to technical issues and effective problem-solving skills.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
IT Field Technician
Hemmersbach RSA
08.2021 - 02.2025
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Imaged and prepared new computers for integration into company networks and systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Travel to client sites.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up workstations with computers and necessary peripheral devices.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Managed time efficiently to handle continuous workload of user support and equipment maintenance needs.
- Customized system, software and hardware settings to meet specific user needs.
- Recorded daily activities completed, data communications and remedial action.
- Recommended strategies to make the most out of systems with limited IT infrastructure.
- Patiently walked individuals through basic troubleshooting tasks.
- Evaluated parts inventory and ordered new supplies to stay ready for expected customer needs.
- Educated customers about how to properly operate, maintain and program equipment.
- Researched technical issues thoroughly to complete accurate repair work.
- Onboarded new systems by installing standardized software packages and confirming LAN connection strength.
- Received, prioritized and managed incoming support requests for desktop problems.
IT Intern
Hemmersbach RSA
12.2018 - 07.2021
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Delivered knowledgeable technical support to employees and troubleshot advanced problems for complex repairs.
- Assisted with installation and upgrading of software to meet changing team needs.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Used ticketing systems to manage and process support actions and requests.
Education
National Diploma - Computer Systems Engineering
Tshwane University of Technology
01.2021
National Senior Certificate - Mathematics and Physical Sciences
New Era College
12.2012
Skills
Excellent written and verbal communication skills
Strong knowledge of viruses, application glitches, and hardware issues
Excellent telephone skills and good ability to use Remote Access
Good problem-solving skills
Internet Google; Other Search Engines; social media – (Excellent)
Microsoft Office Word, Excel, Outlook, PowerPoint – (Excellent)
Remote support
undefinedReferences
Justin, Moyo, Global Service Delivery Manager, justin.moyo@hemmersbach.com, +27 67 121 1716, Hemmersbach RSA
Timeline
IT Field Support Engineer
ATISA Technology
03.2025 - Current
IT Field Technician
Hemmersbach RSA
08.2021 - 02.2025
IT Intern
Hemmersbach RSA
12.2018 - 07.2021
National Senior Certificate - Mathematics and Physical Sciences
New Era College
National Diploma - Computer Systems Engineering
Tshwane University of Technology
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