Linah Ntombi Makhubedu

• Directed organizational change initiatives that enhanced productivity while maintaining employee morale and engagement levels.
• Increased overall business efficiency by streamlining processes and implementing cost-saving measures.
• Established strong relationships with clients and vendors to foster long-term collaboration opportunities.
• Led successful negotiations with key stakeholders, resulting in mutually beneficial partnerships.
• Set clear expectations for team performance, providing regular feedback on progress toward objectives and adjusting course as needed.
• Evaluated competitors'' offerings to identify gaps in the market that presented opportunities for differentiation or expansion of our product line.
• Achieved revenue growth through strategic planning and effective marketing campaigns.
• Conducted comprehensive market research to inform data-driven decision-making processes within the organization.
• Executed business plans to further strengthen and maximize territory sales and profits.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Assisted with hiring process and training of new employees.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Optimized resource allocation across various projects by prioritizing needs based on potential impact and ROI considerations.
• Cultivated a positive work environment that encouraged open communication, teamwork, and innovation among employees.

REFERENCES

Company name: Mafube Colliery

Work done: Transport Service for personnel/Logistics

Contact person 1: Peter Phofa

Contact number:013 246 9447/076 898 1830

Contact person 1: Paulus Magoa

Contact number:013 246 9447/078 704 6501

Position: Production Manager

Company name: Mafube Colliery

Work done: Transport Service and Driver's license training

Contact person: Thalitha Mnisi

Contact number:013 246 9442/082 729 9915

Position: HR training Officer

Company name: Mafube Colliery

Work done: Supply and delivery

Contact person:Hidla Makitla

Contact number:013 246 9442/076 151 4806

Position: HR training Officer

Company name:Kendal Power Station (Eskom)

Work done: Skill Training

Contact person: Maditaba Kubheka

Contact number:013 647 9283/082 920 8947

Position: HR training manager

• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Delivered detailed reports and presentations, effectively communicating complex financial concepts to clients with varying levels of expertise.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Maintained thorough knowledge of financial products and services, ensuring informed recommendations for clients'' unique situations.
• Completed training programs to remain updated and further develop proficiency of important industry information.
• Prepared contracts and related documentation according to strict standards.
• Worked with clients and finance companies to find optimal solutions for financing.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Developed a strong referral network, leading to an increase of new clients and further business expansion.
• Established long-term relationships with clients through consistent communication and exceptional customer service.
• Delivered detailed reports and presentations, effectively communicating complex financial concepts to clients with varying levels of expertise.
• Ensured compliance with all regulatory requirements by maintaining accurate documentation and records.
• Collaborated with colleagues to develop innovative investment solutions catering to diverse client portfolios.
• Developed training materials and mentored junior brokers entering the field.
• General office admin work

Reference: Malose Mabye

Contact number: 013 658 9081

Reason for Leaving: Pursue Own Business

• Improved client financial stability by developing tailored investment strategies and retirement plans.
• Promoted products and services by conducting educational seminars to clients and prospects.
• Calculate client assets, liabilities, insurance coverage and cash flow to create investment strategies.
• Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
• Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
• Analyzed clients' financial situations to offer products to improve standard of living.
• Advised clients on portfolio allocation and various investment types.
• Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
• Educated clients on various investment products, enabling informed decision-making and enhanced portfolio diversification.
• Enhanced clients'' retirement readiness by assessing their needs, recommending appropriate savings strategies, and monitoring progress towards goals.
• Built long-lasting relationships with clients by providing personalized financial advice and exceptional customer service.
• Assisted clients in achieving their financial goals through comprehensive analysis of their assets, liabilities, and risk tolerance.
• Conducted regular portfolio reviews to ensure alignment with clients'' evolving financial objectives and market conditions.

Reference: Kenneth Botha

Contact number: 013 658 9223

Reason for Leaving: Moved to Broker Distribution (same company different department)

• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
• Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
• Collaborated with fellow team members to achieve monthly sales targets consistently.
• Increased property sales by developing and implementing strategic marketing plans for each listing.
• Guided first-time homebuyers through the purchasing process, ensuring a smooth transaction and positive experience.
• Maintained up-to-date knowledge of local market trends to provide accurate pricing recommendations for sellers.
• Hosted successful open houses that generated multiple offers within days of listing properties on the market.
• Assisted clients in preparing their homes for sale by offering staging advice, coordinating professional photography, and creating eye-catching marketing materials.
• Enhanced client satisfaction with personalized service tailored to individual needs, preferences, and budgets.
• Maximized advertising exposure by utilizing various platforms such as print media, online ads, social media channels, and direct mail campaigns.
• Managed property transactions from initial consultations to closing, maintaining clear communication with all parties involved.

Reference: Estelle Gouse

Contact number: 013 282 0238

Reason for Leaving: Retrenched

• Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
• Provided pricing information to customers regarding specific products.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
• Managed customer returns professionally, following store policies while ensuring client satisfaction.
• Implemented promotional campaigns strategically as directed by management to drive sales growth.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
• Addressed customer complaints professionally, finding appropriate resolutions that maintained brand loyalty.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed efficient cash register operations.
• Recommended complementary purchases to customers, increasing revenue.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Reference: Andre van Wyk

Contact number: 013 282 7155

Reason for Leaving: Company moved and opened mortuary