Linah Gcina Ngubane
Educator
Lamontville
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Energetic and organized with knack for managing schedules and multitasking in fast-paced environments. Possesses organizational skills necessary for efficient office operations and administrative support. Committed to facilitating seamless workflow and contributing to overall team success.
Overview
15
15
years of professional experience
2041
2041
years of post-secondary education
Work History
Teachers Assistant (Reading Champion)
Bantu Vukani Primary School
03.2023 - 09.2023
- Assisting teachers with class preparations before a lesson begins, printing, photocopying and assisting learners with pasting worksheet in their respective books, ensuring every learner has stationery, assisting with lesson planning, grading assignment, listening and reading stories to the learners, assisting students who needs extra support complete Tasks and setting up reading corners
- Name of Reference: Mrs Ndlovu
- Cell: 0834761799
Result Administrator
Varsity College Westville Campus
07.2022 - 02.2023
- Opening online submission links for students, receiving written scripts from the Assessment team verifying them and sending it to lectures for marking, receiving marked scripts and mark capture sheets from the lecturers which I verify, capture and publish for the students to view marks
- Sending scripts for moderations, attending to results queries
Registration Assistant
Varsity College Westville Campus
01.2022 - 04.2022
- Attending registration queries, updating students details on the system, printing Academic records for students, double checking if students file has all the required documents for registration, sending proof of registration letters
- Capturing all manual registration to the system
- Name of Reference: Bongekile Nana
- Cell: 0614658456
Administrator (under Edcon different Department)
Edcon
07.2019 - 03.2020
- Receiving calls and directing phone enquiries to appropriate staff, coordinating office activities and schedules, checking all email accounts daily, maintaining the work flow of the company, maintaining the filing system of the company and making sure that everything is in order
- Taking basic notes of meetings, doing the filing, faxing and printing documents and making sure that everything is ready for the next day
- Escalating customer queries
Retentions Agent (under Edcon different Department)
Edcon
01.2019 - 06.2019
- Receiving calls transferred from customer services for financial services cancellation, advising customers of the benefits, premiums, how long they have had it on the account and how long they have paid for the insurances that they are about to cancel and make them aware of the consequences of canceling the insurance which helps me in persuading them to keep it active on the account
Sales agent (under Edcon different department)
Edcon
01.2018 - 12.2018
- Calling customers and offering financial services, working on a target of 6 per day, reading financial scripts, enrolling the product on the system and members, also offering upgrades and reactivation to the customers by highlighting the benefits of the product as a whole
Customer Services Consultant
Edcon/Accenture Services
11.2013 - 12.2017
- Opening and closing accounts, updating and maintaining customer’s details
- Calculating installments, closing balance and credit
- Canceling and offering financial services
- Requesting paid up letters, up to date letters and statements
- Doing reversals, contacting attorneys on behalf of customers on handed over accounts, requesting an ITC update for customers
- Requesting recalculations on customers accounts and offering further assistance to customers on the account
- Name of Reference: line Manager: Ms Rhoda
- Cell: 0746930097
Admin clerk (Inservice)
Cedara college under Department of Agriculture
06.2012 - 12.2012
- Receiving calls and transferring it to the relevant department, filing company documents and ensuring that they are kept in a safe place for data privacy purposes
- Keeping control of printed documents and making sure that the company has enough stationary at all times
- Taking messages for the manager, receiving faxes and faxing to relevant departments within the company, welcoming face to face clients, attending to emails, tracking and processing purchase orders month to end and also double checking and making sure that documents coming into the office and those submitted to management are correct
- Name of Persons to Contact: Mrs Mpungose
- Cell: 0844135302
Waitress, bartender
News Cafe Suncoast
01.2009 - 01.2011
- Satisfying customers needs, serving customers, outsourcing customer requests
- Stock taking and building long term relationships thus familiarising customers with the store's products
- Name of Person to Contact: Miss GST Mkhize
- Cell: 0824135435
Education
Siyahlomula High School
Pietermaritzburg, South Africa 04.2001 - 01.2008
Postgraduate Certificate of Education - foundation phase
University of South Africa
Durban, South Africa05-2024
No Degree - Translation and Interpreting Practice
Durban University of Technology
Durban, South Africa 04.2001 - 01.2012
Skills
Fast learner
Computer skills
Time management
Data entry
Team player
Hard worker
Problem Solving
Active listener
Personal Qualities
- Team player who enjoys engaging with people.
- Self-driven and task orientated: will take on a challenge and see it through to the end.
- Hard worker who uses initiative to 'get the job done'. Works well under pressure and pushes herself to the limit.
- Efficient and very organized.
- Relate well to people at all levels and comfortable in multicultural environment.
- Offer strong Administrative and computer literacy skills.
- Have high customer relations and service skills.
- Record keeping, analytical thinker and possess strong organizational skills.
Accomplishments
- Have obtained a facilitators Certificate at AVP workshop.
- Have obtained a certificate in an AVP workshop.
Personal Information
- ID Number: 8906170470082
- Ethnicity: African
- Date of Birth: 06/17/89
- Gender: Female
- Marital Status: Single
Hobbies
Watching documentaries provides a unique perspective on real-world issues, and helps me understand the complexities of the world, it also help me develop emotional intelligence and become more active within the community. It provides access to information about social, political, and global issues that I'm not exposed to.
Timeline
Teachers Assistant (Reading Champion)
Bantu Vukani Primary School
03.2023 - 09.2023
Result Administrator
Varsity College Westville Campus
07.2022 - 02.2023
Registration Assistant
Varsity College Westville Campus
01.2022 - 04.2022
Administrator (under Edcon different Department)
Edcon
07.2019 - 03.2020
Retentions Agent (under Edcon different Department)
Edcon
01.2019 - 06.2019
Sales agent (under Edcon different department)
Edcon
01.2018 - 12.2018
Customer Services Consultant
Edcon/Accenture Services
11.2013 - 12.2017
Admin clerk (Inservice)
Cedara college under Department of Agriculture
06.2012 - 12.2012
Waitress, bartender
News Cafe Suncoast
01.2009 - 01.2011
Siyahlomula High School
04.2001 - 01.2008
No Degree - Translation and Interpreting Practice
Durban University of Technology
04.2001 - 01.2012
Postgraduate Certificate of Education - foundation phase
University of South Africa
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