Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lina Selepe

Lina Selepe

Hospitality

Summary

Dynamic Skills Trainer and Restaurant Manager with a proven track record at Ocean Basket, enhancing training effectiveness and boosting trainee retention through innovative coaching techniques and teamwork. Excelled in performance assessment and feedback analysis, significantly improving training programs and customer satisfaction. Achieved notable success in fostering professional growth and increasing revenue through strategic task delegation and service standards implementation.

Overview

21
21
years of professional experience

Work History

Skills Trainer

Ocean Basket Holding PTY LTD
12.2023 - Current
  • Enhanced training effectiveness by customizing lesson plans to cater to diverse learning styles.
  • Kept abreast of industry trends and advancements, integrating new information into training programs to keep content fresh and relevant.
  • Achieved higher trainee retention rates by incorporating engaging activities and real-world examples into training sessions.
  • Established clear performance expectations at the onset of each program, setting attainable goals for both trainer and trainees alike.
  • Maintained detailed records of each participant''s progress throughout the program, enabling targeted follow-up support as needed.
  • Provided ongoing support and mentorship to former trainees, fostering long-term professional growth within the organization.
  • Conducted pre-and post-assessments to evaluate trainee progress and identify areas for improvement in future sessions.
  • Collaborated with fellow trainers to share best practices and improve overall training quality in the organization.
  • Developed comprehensive training materials, ensuring thorough understanding of subject matter for all attendees.
  • Received consistent positive feedback from both trainees and management regarding the effectiveness of delivered training programs.
  • Boosted trainee confidence and comprehension by providing constructive feedback and personalized coaching.

Restaurant Manager

Ocean Basket Ushaka Marine
04.2004 - 11.2023
  • Kept abreast of industry trends and advancements, integrating new information into training programs to keep content fresh and relevant.
  • Enhanced training effectiveness by customizing lesson plans to cater to diverse learning styles.
  • Achieved higher trainee retention rates by incorporating engaging activities and real-world examples into training sessions.
  • Established clear performance expectations at the onset of each program, setting attainable goals for both trainer and trainees alike.
  • Provided ongoing support and mentorship to former trainees, fostering long-term professional growth within the organization.
  • Maintained detailed records of each participant''s progress throughout the program, enabling targeted follow-up support as needed.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

No Degree - Matriculated

Somsuswa High School
Mpumalanga Provinve
04.2001 -

Skills

Training delivery

Timeline

Skills Trainer

Ocean Basket Holding PTY LTD
12.2023 - Current

Restaurant Manager

Ocean Basket Ushaka Marine
04.2004 - 11.2023

No Degree - Matriculated

Somsuswa High School
04.2001 -

Similar Profiles

CREATE PROFILE
Lina SelepeHospitality