Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

LILLY LEDILE MATSAUNG

SNR CLERICAL ASSISTANT
POLOKWANE

Summary

Dynamic and detail-oriented professional with extensive experience at Polokwane Municipality, excelling in data entry and effective communication. Proven track record in enhancing office efficiency and maintaining confidentiality. Adept at managing correspondence and organizing files, contributing to improved record-keeping and streamlined operations. Strong collaborator with a commitment to excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

SENIOR CLERICAL ASSISTANT

POLOKWANE MUNICIPALITY
08.2016 - Current
  • Contributed to a positive work environment by promoting effective communication among team members.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Responded to inquiries from callers seeking information.
  • Arranging departmental Meetings.
  • Writing minutes during meetings.
  • writing and compiling monthly and quarterly reports.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Compiled and analyzed data to produce reports.

SECERETARY TO THE SPEAKER OF THE COUNCIL

AGANANG MUNICIPALITY
01.2008 - 08.2016
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Updating Diary of the Speaker daily .
  • Assisted in preparing detailed reports for the Speaker, enabling informed decision-making.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication on behalf of the Speaker.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained electronic filing systems and categorized documents.
  • Coordinated travel arrangements for Speaker and Councillors, ensuring smooth business trips with minimal disruptions.
  • Assisted in event planning and execution for Office of the Speaker ,functions such as conferences, workshops, or social gatherings.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Coordination of Ward Committee Meetings and Mantona's Forums.
  • Writing Minutes during Political Management Teams meeting.

WARD ADMIN ASSISTANT

AGANANG MUNICIPALITY
12.2004 - 12.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordination of Ward Committee meetings.
  • Serving as the link between the municipality and Community.
  • Serving as Secretary to the Ward Councillor and Councillors within the cluster.
  • Write and compile minutes and reports during ward committee meetings.

Education

DEGREE IN DISASTER RISK REDUCTION(CURRENT STUDY) - DIPLOMA IN MANAGEMENT(DISASTER RISK REDUCTION)

STADIO
PRETORIA CENTURION
04.2001 -

Skills

    Scanning documents

    Filing systems

    Microsoft office

    Data entry

Certification

MATRIC CERTIFICATE(TLAKALE MASHASHANE COMMERCIAL HIGH SCHOOL)

Additional Information

REFERENCES


1.MR Ramakuntwane Selepe

Former Municipal Manager(Aganang Municipality)

082 569 6885



2.Mrs Dorcus Shai

Manager Waste Water Treatment

Polokwane Municipality

083 670 3388


3.Mr Meshack Thaba

Former Director Water and Sanitation(Polokwane Municipality)

082 930 7110


Timeline

SENIOR CLERICAL ASSISTANT

POLOKWANE MUNICIPALITY
08.2016 - Current

SECERETARY TO THE SPEAKER OF THE COUNCIL

AGANANG MUNICIPALITY
01.2008 - 08.2016

WARD ADMIN ASSISTANT

AGANANG MUNICIPALITY
12.2004 - 12.2007

MATRIC CERTIFICATE(TLAKALE MASHASHANE COMMERCIAL HIGH SCHOOL)

12-2002

DEGREE IN DISASTER RISK REDUCTION(CURRENT STUDY) - DIPLOMA IN MANAGEMENT(DISASTER RISK REDUCTION)

STADIO
04.2001 -

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