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Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Having experience in the customer service has made me deliver and produce more revenue for the company, through team work. My philosophy has always been to deliver outstanding service and being a loyal dedicated team player that thrive for best results. I possess broad set of skills that I believe would be relevant for this job placement. I am open-minded equipped to respect and follow business procedure and to implement a framework for tests to identify defects in shortest fractions
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Customer Service Representative with experience in high-volume call center environments, handling inbound customer interactions and resolving complex issues in real time. Skilled in de-escalating concerns, delivering personalized solutions, and navigating multiple systems while maintaining strong performance metrics. Known for a positive, member-focused approach, adaptability in fast-paced environments, and the ability to think critically without relying on scripts. Customer Service Specialist equipped to deliver impactful support and foster client satisfaction. Skilled in problem-solving, conflict resolution, and effective communication. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with commitment to enhancing customer experiences.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer service professional with extensive experience in providing effective support across various channels, including phone, email, and in-person interactions. Demonstrated ability to assist customers with account management and loan processing, ensuring compliance with KYC and AML regulations while maintaining accurate customer records. Skilled in resolving complaints and fostering strong customer relationships to enhance loyalty and retention. Proficient in digital banking solutions and product education, contributing to informed decision-making for clients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Lilitha Ngele

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Customer Service Consultant

.Net Developer Junior

.Net Developer Internship

Education

High School Diploma -

Full-stack Web Development Certificate - Full stack web development course

Full-stack Web Development - Coding course(Full Stack)

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Customer Service Consultant

.Net Developer Junior

.Net Developer Internship

High School Diploma -

Full-stack Web Development Certificate - Full stack web development course

Full-stack Web Development - Coding course(Full Stack)

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