Lilitha Mroleli
Recetionist
Gqeberha,EC
Summary
Dynamic professional with a proven track record at Ithembalethu Guest House, excelling in customer service and event coordination. Demonstrated empathy and strong organizational skills, enhancing client satisfaction and operational efficiency. Expert in data entry and adept at crisis management, ensuring seamless event execution and positive first impressions.
Overview
3
3
years of professional experience
Work History
Receptionist, Accounts Receivable
Ithembalethu Guest House
03.2022 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Event Coordinator
Maskomo Supplies & Solutions
01.2021 - 01.2022
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Education
High School Diploma -
Port Rex Techinal High School
East London, South Africa 04.2001 -
Skills
Empathy and patience
Social media management
Creating instagram pages for marketing purposes
Timeline
Receptionist, Accounts Receivable
Ithembalethu Guest House
03.2022 - 03.2024
Event Coordinator
Maskomo Supplies & Solutions
01.2021 - 01.2022
High School Diploma -
Port Rex Techinal High School
04.2001 -
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