Lihlumelo Magobiyane
Cape Town
Summary
I am an extraverted, enthusiastic individual. I thrive in people-focused environments. My involvement in team sports goes to show that I am a natural-born leader and a team player. I am dedicated to the betterment of myself and others. I am well-spoken and easy to talk to. I can adapt to any environment.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Customer Service Representative
Capita ( Ellio )
Cape Town
03.2025 - 12.2025
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
customer Advisor / Expert
Teleperformance
Cape Town
04.2024 - 12.2024
- Completed warm transferred sales to achieve customer satisfaction and drive revenue.
- Ensured positive customer experiences through attentive service and support.
- Assisted customers with online shopping to streamline their purchasing experience.
- Resolved customer queries to improve satisfaction and address issues.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Education
Matric -
St Joseph's Marist College
01-2023
Skills
- Sales strategy
- Sales performance analysis
- Closing techniques
- Customer relationship management
- Customer engagement
- Meeting sales goals
- Problem resolution
- Team collaboration
- Sales coaching
- Enthusiastic
- Well-spoken
- Adaptable
- Team player
Languages
isiXhosa
English
Certification
Level 1 First Aider, certified
Hobbies
- Soccer
- Reading
- Writing
Timeline
Customer Service Representative
Capita ( Ellio )
03.2025 - 12.2025
customer Advisor / Expert
Teleperformance
04.2024 - 12.2024
Matric -
St Joseph's Marist College