Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Teacher
Lihle Sitshixo

Lihle Sitshixo

Driver
East London

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Bartender

Old Selbornian Club
04.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Assisted with inventorying beverage stock and bar supplies.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Completed requisitions to maintain required stock par levels.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Support Worker

KFC
10.2014 - 06.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Created, prepared, and delivered reports to various departments.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored employee and customer interactions to assess quality of service.
  • Coached employees through day-to-day work and complex problems.
  • Managed specialist team to provide technical assistance and customer service.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.

Education

Ndaliso S.s.s
Flagstaff Arizona
01.2011 - 11.2013

Skills

Menu memorization

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Accomplishments

  • Generated $Amount in additional revenue in Year.
  • Received the Spirited Award in Year.
  • Saved company $Amount per month in inventory costs by finding new alcohol vendors.
  • Reduced labor costs Number% by reworking schedules.
  • Won "Name" Award for reason.
  • Streamlined area, resulting in improvement.
  • Implemented procedures that reduced wasted stock by Number%.
  • Increased revenue Number% by implementing unique promotions.
  • Contributed to the establishment winning a AAA Five Diamond Award.
  • Contributed to service that earned a stellar review in Name of Publication.
  • Oversaw Number employees in a bar bringing in $Amount in monthly revenue.
  • Documented and resolved Issue which led to Results.
  • Promoted to Job Title.
  • Achieved Result through effectively helping with Task.
  • Supervised team of Number staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Number in the development of Project name.

Certification

Licence

Interests

Learning new skills and knowledge

Timeline

Licence

06-2023

Bartender

Old Selbornian Club
04.2019 - Current

Support Worker

KFC
10.2014 - 06.2019

Ndaliso S.s.s
01.2011 - 11.2013

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