Lihle Mbomvu
Economist
Umtata
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of post-secondary education
Work History
Call Center Sales Representative
CCI
Durban, KZN
11.2023 - Current
- Opened new accounts and documented personal, demographic, and payment information in system.
- Developed extensive knowledge of products and services to better assist customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Education
Bachelor of Commerce - Economics
University of Fort Hare
East London, Eastern Cape 02.2020 - 11.2023
High School Diploma -
St Johns College
Umtata, Eastern Cape 01.2015 - 12.2019
Skills
Stress Tolerance
Call Center Customer Service
Performance Tracking
Building Rapport
Time Management
Customer Targeting
Customer Inquiry and Response
Service Descriptions
Timeline
Call Center Sales Representative
CCI
11.2023 - Current
Bachelor of Commerce - Economics
University of Fort Hare
02.2020 - 11.2023
High School Diploma -
St Johns College
01.2015 - 12.2019