Thembalihle Lefoka
Accounts Management Consultant
Kempton Park
Summary
Admin Accounts Management Consultant with over 15 years at Standard Bank Group, excelling in delivering tailored solutions and enhancing processes for best client experience. Skilled in critical thinking and problem-solving, I effectively manage reports and strive towards teamwork, ensuring timely project completion while supporting leadership initiatives and promoting efficient service delivery.
Overview
10
10
years of professional experience
Work History
Accounts Management Consultant
Standard Bank Group
04.2015 - Current
Currently in Card Admin support (1yr 9months)
- I strive to deliver tailored solutions yet sticking to process & procedure for clients to experience efficient service..
- Shared Ideas with my line manager on change initiatives, to better out procedure of supporting Suppliers with documentation (taking part in presentations).
- I assist as 2nd in charge of Tebogo Ntuli(Team leader) In her absence.
Supporting and offering my Leader in her presence, voluntarily assisting to close each day successfully.
Update CACS volumes for month end reporting.
- Have assisted explaining and displaying our processes for the Bot Process Team.
- Managed reports from inception to completion, ensuring timely delivery even when it at times called for time sacrifice.
- In view of team work I share guidance, ideas and work ways I discover to be beneficial with colleagues.
- Voluntarily close their matters in view of SLA.
- Assist colleagues with technical and process related matters working towards an efficient team and setting an example.
Education
Senior Matric -
Lavela Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Completed Courses & Trainings on Degreed & LinkedIn:
Certificate Of Completion:
Critical Thinking-19 October 2020
Problem-Solving Techniques- 6 July 2023
Business Writing Principles-11 July 2023
Communicating with Executives-12 July 2023
Administrative Professional Tips
15 May 2024
Communicating with Diplomacy and Tact -5 Dec 2024
Leadership Strategies for Women -5 Dec 2024
Watching reality showsResearch on health and any thing that can improve life at home,work, school...
I take ideas from cooking shows, home decor, self care to better my family, myself and our home.
Research has helped me home scool my child throughout Covid pandemic. Affords me to continuously assist him with school work. I have learned to apply qualities that help me be effective, productive and helpful at work.
Timeline
Accounts Management Consultant
Standard Bank Group
04.2015 - Current
Senior Matric -
Lavela Secondary School
04.2001 -
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