Lihle Dlamini /Makaba
Witfield
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Beauty Sales Associate
Clarins SA (Woolworths
Johannesburt
05.2021 - Current
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
Roving Makeup Artist
Revlon SA
Johannesburg
06.2017 - 03.2019
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Increased revenue through effective customer service and inventory management.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Store Manager
Beauty Factory SA
Norwood
04.2012 - 08.2014
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed point of sale opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Advanced Nail Art /Acrylic Tip Overlay - Nail Technician
NSI Africa/nails Systems International
Fair Lands 02.2016 - 02.2016
Certificate - Makeup Techniques 1
Camelot International (PTY) Ltd
Johannesburg 01.2008 - 08.2008
Certificate Of Eyebrow&Lash Tinting&Shaping - Beauty
THE PYRAMID Beauty School
Johannesburg 07.2016 - 07.2016
Skills
Customer loyalty
Accomplishments
- Achieved Result through effectively helping with Task.
Timeline
Beauty Sales Associate
Clarins SA (Woolworths
05.2021 - Current
Roving Makeup Artist
Revlon SA
06.2017 - 03.2019
Certificate Of Eyebrow&Lash Tinting&Shaping - Beauty
THE PYRAMID Beauty School
07.2016 - 07.2016
Advanced Nail Art /Acrylic Tip Overlay - Nail Technician
NSI Africa/nails Systems International
02.2016 - 02.2016
Store Manager
Beauty Factory SA
04.2012 - 08.2014
Certificate - Makeup Techniques 1
Camelot International (PTY) Ltd
01.2008 - 08.2008
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