Lihle Dlamini /Makaba
Witfield
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Beauty Sales Associate
Clarins SA (Woolworths
Johannesburt
05.2021 - Current
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
Roving Makeup Artist
Revlon SA
Johannesburg
06.2017 - 03.2019
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Increased revenue through effective customer service and inventory management.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Store Manager
Beauty Factory SA
Norwood
04.2012 - 08.2014
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed point of sale opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Advanced Nail Art /Acrylic Tip Overlay - Nail Technician
NSI Africa/nails Systems International
Fair Lands 02.2016 - 02.2016
Certificate - Makeup Techniques 1
Camelot International (PTY) Ltd
Johannesburg 01.2008 - 08.2008
Certificate Of Eyebrow&Lash Tinting&Shaping - Beauty
THE PYRAMID Beauty School
Johannesburg 07.2016 - 07.2016
Skills
Customer loyalty
Brand Awareness
Personal grooming
Product Demonstration
Upselling strategies
Client Relationship Building
Makeup Application
Nail Care Expertise
Fragrance Profiling
Product Knowledge
Inventory Management
Customer Assistance
Retail Merchandising
Payment Processing
Store Organization
Loss Prevention
Team Supervision
Exceeding Customer Expectations
Informed Product Selections
Problem-Solving
Information Analysis
Meeting Sales Goals
Excellent Communication
Sales Records Management
Merchandise Recommendations
Self Motivation
Organizational Skills
Goal-Driven
Written Communication
Item Ticketing and Pricing
Sales and Promotions
Reliability
Time Management
Goal Setting
Strong Communication and Interpersonal Skills
Safety and Cleanliness Standards
Microsoft applications proficiency
Interpersonal Skills
Store Policies and Procedures
Security Practices
Engaging with Diverse Customers
Building Customer Loyalty
Excellent Written and Verbal Communication
Problem-solving abilities
Store Opening and Closing
Accomplishments
- Achieved Result through effectively helping with Task.
Timeline
Beauty Sales Associate
Clarins SA (Woolworths
05.2021 - Current
Roving Makeup Artist
Revlon SA
06.2017 - 03.2019
Certificate Of Eyebrow&Lash Tinting&Shaping - Beauty
THE PYRAMID Beauty School
07.2016 - 07.2016
Advanced Nail Art /Acrylic Tip Overlay - Nail Technician
NSI Africa/nails Systems International
02.2016 - 02.2016
Store Manager
Beauty Factory SA
04.2012 - 08.2014
Certificate - Makeup Techniques 1
Camelot International (PTY) Ltd
01.2008 - 08.2008