LIGIA RIBEIRO
Operations Assistant Manager Of Hospitality
Oudenaarde
Summary
Seasoned hospitality professional with over 30 years of experience in operational management, team leadership, and customer service within diverse environments, including luxury hotels, restaurants, and salons. Skilled in optimizing workflows, ensuring high-quality standards, and fostering exceptional guest experiences. Adept at managing large teams and handling complex challenges with resilience and professionalism.
Overview
23
23
years of professional experience
5
5
Languages
Work History
Operations Assistant Manager
Pillows Grand Boutique Hotel Reylof
01.2019 - Current
- Supervise a team of 25 employees, ensuring operational efficiency and high-quality service
- Conduct detailed room inspections for 157 rooms, maintaining brand standards of cleanliness and presentation
- Optimize workflows and resource allocation to enhance productivity
- Resolve guest complaints promptly and improve customer satisfaction through personalized service
- Enforce health and safety regulations while adhering to company policies
Sales Manager
Wizards Hair & Beauty
01.2017 - 01.2018
- Developed sales strategies to increase product and service revenue
- Trained staff on upselling techniques and customer service excellence
- Managed inventory, promotional budgets, and salon compliance with industry standards
- Built strong client relationships through personalized service and engagement
Owner
Cigana Restaurant & Bar
01.2013 - 01.2017
- Managed day-to-day restaurant operations, including staff leadership and customer engagement
- Planned profitable menus, controlled budgets, and minimized operational costs
- Created marketing campaigns and organized events to enhance visibility and increase revenue
- Ensured compliance with food safety and hygiene standards
Owner
Accommodation & Catering
01.2002 - 01.2013
- Directed housekeeping operations for guest accommodations, supervising a team of 30 staff
- Conducted regular inspections to maintain high cleanliness and safety standards
- Oversaw budget planning, purchasing, and inventory management
- Hosted guests and planned tailored experiences to boost customer satisfaction
Education
Advanced Hospitality Management Training -
First Aid & Safety Certification - undefined
Skills
- Leadership & Team Management
- Quality Control & Room Inspections
- Customer Relationship Management
- Budgeting & Cost Management
- Staff Training & Development
- Inventory & Resource Management
- Operational Workflow Optimization
- Marketing & Event Planning
- Multilingual Communication
Personal Information
Nationality: Holder of an EU Passport
Timeline
Operations Assistant Manager
Pillows Grand Boutique Hotel Reylof
01.2019 - Current
Sales Manager
Wizards Hair & Beauty
01.2017 - 01.2018
Owner
Cigana Restaurant & Bar
01.2013 - 01.2017
Owner
Accommodation & Catering
01.2002 - 01.2013
First Aid & Safety Certification - undefined
Advanced Hospitality Management Training -
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