LIEZLE PRINSLOO

Consulting roles:

Learning Lead, Instructional Designer, eLearning developer and Change Manager

Project types:

• SAP implementation
• Organizational re-design and rebranding
• Core banking technology implementation
• Workday CRM implementation and functional re-design
• Corporate unbundling: Finance and HR outsourcing
• Corporate merger
• New product

Clients and Industries:

• AECI: Mining industry
• Altron Digital Business: Information Technology
• Absa: Banking industry
• PayShap: Banking industry
• ABInBev: Manufacturing and distribution - global project
• Dimension Data (now NTT) - global project

Regular activities:

• Analyzed and evaluated organizational landscape, change impacts, learning needs, change readiness, and client needs and expectations, establishing clear goals for each consulting engagement.
• Designed and develop change plan, learning plan, communication plan, project deliverables, detailed workplans and timelines to meet objectives.
• Organized resources, team members and activities.
• Collaboration and alignment with cross-functional teams and stakeholder groups, for example, subject matter experts and business leaders.
• Managed client relationships through regular check-ins and updates on project progress.
• Implemented best practices to optimize clients' organizational performance, leading to improved operational efficiency.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives, progress and results.
• Supported clients with business analysis, documentation, and data modeling.
• Mentored junior consultants, fostering professional growth and building strong team dynamics.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Implemented practices and procedures to reduce expenditures and increase savings.
• Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
• Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained database systems to track and analyze operational data.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
• Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
• Planned and monitored implementation of technology-based learning programs.
• Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
• Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
• Developed workforce training programs to improve organizational efficiency.
• Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
• Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
• Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
• Implemented successful instructional design projects from concept to completion within budget and time constraints.
• Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
• Ensured compliance with industry standards such as SCORM or xAPI while creating e-learning modules.
• Provided job analysis in line with instructional design principles for successful mentoring.
• Enhanced e-learning experience by designing interactive and engaging instructional materials.
• Optimized learning outcomes by aligning instructional objectives with business goals and performance metrics.
• Facilitated team collaboration during design meetings, providing constructive feedback on proposed ideas and concepts.
• Designed and delivered web-based, self-directed learning materials.
• Established and maintained quality control standards.
• Built and maintained professional relationships with vendors and suppliers.
• Provided coaching and mentoring to employees.
• Facilitated virtual, in-person and blended learning sessions.
• Developed job-specific competencies and performance standards.
• Worked with vendors to customize courseware to accommodate business needs.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Identified risk and mitigation strategies.

Basic tasks include analysis, change impact assessments, learning needs analysis, strategic alignment, training and communications strategy, planning, implementation, facilitation, coahing, tracking and reporting, change readiness and mitigation

• Working on various smaller projects as an Independent Contractor
• Services rendered: Instructional Design, Webinar roll-outs and upskilling, project proposals and feasibility studies, strategic learning consulting
• Basic tasks include stakeholder engagement, alignment and management, research, learning needs analysis, high-level design, digital enablement
• Clients: ABSA, TrainingWaze, Aequitas Consultants, The Halo Project
• Creation and roll-out of nationwide Violence and Harassment in the World of Work course.
• Utilized technology-based tools effectively such as presentation software or online resources which enhanced the overall quality of instruction.
• Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
• Designed course materials and supported implementation.
• Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
• Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
• Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
• Created curricula, research topics and conceptualized course format, subject matter and presentation.
• Developed workforce training programs to improve organizational efficiency.
• Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
• Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
• Identified gaps in existing curriculum by conducting thorough reviews of current course offerings.
• Targeted diverse learning modalities in development of new course content and training programs.
• Implemented successful instructional design projects from concept to completion within budget and time constraints.
• Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
• Ensured compliance with industry standards such as SCORM or xAPI while creating e-learning modules.
• Enhanced e-learning experience by designing interactive and engaging instructional materials.
• Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
• Designed and delivered web-based, self-directed learning materials.
• Established and maintained quality control standards.
• Built and maintained professional relationships with vendors and suppliers.

Project roles:

• Learning and Development expert
• Instructional Designer
• eLearning Developer
• Human Performance Consultant

Project types:

• Agile implementation
• Technological migration

Clients and industries:

• JSE: Financial industry
• Standard Bank: Banking industry
• Barclays bank: Banking industry
• Nedbank: Banking industry
• Absa: Banking industry

Regular activities:

• Explored and adopted innovative learning technologies and strategies aligned with organizational objectives.
• Oversaw a team of Facilitators and Instructional Designers to ensure consistent high-quality deliverables.
• Implemented adult learning principles and instructional design methodologies such as ADDIE.
• Spearheaded the redesign of the learning strategy, enhancing the overall learning experience and operational processes.
• Developed training toolkits, standards, and streamlined content development and delivery processes.
• Learning solution analysis, conceptualization, design, development, implementation and evaluation.
• Managed budgets effectively to optimize resource allocation.
• Focused on communication, consistency, quality assurance, content creation, knowledge sharing, reporting, problem-solving, and collaboration.
• Collaborated with cross-functional teams, subject matter experts and leadership to devise targeted solutions addressing performance gaps.
• Cultivated strong relationships with stakeholders to ensure support for proposed solutions.
• Developed impactful learning materials to enhance understanding of performance management principles.
• Customized training programs to improve workforce productivity.
  Mentored junior designers to foster professional growth.
• Evaluated training program effectiveness through data analysis.
  Maintained communication with clients to ensure satisfaction.
• Utilized rapid prototyping for agile adjustments based on stakeholder feedback.
• Conducted train-the-trainer sessions for consistent content delivery.
• Created assessments and polls to evaluate course effectiveness.
• Provided subject matter expertise across courses and materials.

• Developed technical training content in line with the current and forecasted business needs, utilizing various development tools (Word, PowerPoint, Adobe Captivate) and delivery methods (e-learning, classroom training, self-study)
• Acted as integral support to the Change Management team with regards to the integration of system- and/or process changes and enhancements
• Worked in collaboratively and maintained close working relationship with Project Consultants, Project Managers, Subject Matter Experts, Business Analysts, System Developers, System Testers, Target Audience Representatives and Training/Content Development Department to identify training requirements, project scope, content specification, delivery time, methods (classroom training/written format/e-learning) and resource allocation
• Reported weekly on Work-In-Progress to Project Management, Change Management Consultants and Training/Content Development Department
• Provided support in the development of appropriate assessment-, simulations- and e-learning development standards
• Provided support to the Business/Project Managers and fellow Instructional Designers
• Assisted and supported the Quality Assurance team in the evaluation and proofing of documentation to ensure effective, consistent, accurate and superior quality content which is compliant and aligned to the training strategy, pre-defined content development standards and scope of work
• Studied the organisational structure, general business principles, communication theories, performance improvement strategies, adult learning principles, quality and assessment tools and best practices in the adult learning space
• Maintained awareness and knowledge of current and evolving learning, development, design and performance enhancement theory, methods and tools
• Liaised and managed the relationship between business Project Representatives and the Training/Content Development Department
• Successfully managed a fast-paced and pressing environment with adherence to project plans and deadlines
• Facilitated developed programs
• MTN Projects: iProcurement (Oracle) iSourcing (Oracle) iRecruitment (Oracle) MTN OMS2 (Online Management System that governs Point of Sales and Stock Control) Oracle R12 Product Catalogue Oracle R12 Pre-Paid Call Centre Siebel Campaign Management Siebel Retentions Call Centre Management

• Re-established, expanded and managed the Technical Training Centre as part of the Special Projects Department (a multi-functional and cross-skilled team of experts responsible for procuring and maintaining projects of a complex and integrated nature).
• Developed, implemented and maintained learning and development structures, processes (internal and external), procedures, best practice, finances and fee structures.
• Investigated new training delivery technology and methods, specifically paperless training and distance learning opportunities.
• Training needs analysis, curriculum and content design, development and implementation, as well as training delivery of cross-skills training courses designed for major clients (MTN and Vodacom).
• Established and managed appropriate systems for measuring and reporting the impact of the training curricula, assessment tools and quality of training delivery.
• Developed skills matrices and training plans which links up with Vodacom’s Technical Support Department’s KPIs (Key Performance Indicators); this initiative clearly indicated which Technical Product training courses were required for every job role in the Technical Support Department, from novice to expert level.
• Assisted in the establishment of a Tetra Satellite campus offering the Nelson Mandela University’s accredited Tetra courses, as was delivered only at the Nelson Mandela University in Port Elizabeth at that point in time.
• Manage a close working relationship with the 3rd party Training Supplier (based in Finland and the U.S.A.).
• Promoted new Training Course offerings and oversee the co-ordination and arrangement of all international training interventions.
• Reported on strategic training plans, progress regarding training curricula and other ad hoc training development and delivery interventions.
• Monitored and ensured compliance to Service Level Agreements with Clients and Service Providers.
• Customer liaison and relationship management.
• Compiled and managed training budget, forecast quarterly and annual income and control expenditure.
• Provided support to the Finance Department in appropriating received funds.
• Ensured all activities meet with relevant organisational and statutory policies, including health and safety, employment and equity laws.
• Co-ordinated and oversaw all course bookings and logistical arrangements for training interventions.
• Management of Administration personnel and third-party Trainers.
• Resource management of training and hardware laboratory rooms and equipment.

• Established a training department for formal and structured training delivery.
• Established a strong geographically dispersed team of Head Office Trainers to assist in the nation-wide transfer of knowledge.
• A total of nine Trainers were employed, as well as one Administrative Assistant, totaling a team of ten employees.
• Successfully managed, lead and directed personnel with special focus on professional and personal development.
• Conducted need analysis and market research, then crafted prioritized plans to address all identified concerns (such as a lack of training, inconsistencies in available content material, failed training methods, etc.).
• Developed, oversaw and supported the implementation of appropriate role specific training programs, content, material and evaluation tools as per business need and model i.e. Labour Law and One-on-One coaching.
• Planned, developed and implemented a resource management strategy (structure, people, and processes) to achieve key strategic objectives the Training Department.
• Provided support in the development of appropriate assessment policies, methodologies and tools.
• Trained Trainers and Assessors.
• Planned, managed and controlled departmental expenditure within agreed budgets.
• Reported on progress on training curricula and content development, as well as other ad hoc training interventions.
• Managed all employees in the Training Department, making sure that job descriptions, KPAs (Key Performance Areas) and KPIs (Key Performance Indicators) are developed, implemented, and monitored.
• Planned and established two formal Training Rooms for classroom facilitation.
• Managed all Training resources and equipment.
• Managed the performance of the Training Team.
• Ensured all activities meet with relevant organizational and statutory policies, including Health and Safety, Employment and Equity laws.

• Planned, established and managed several Training teams at various locations across Gauteng.
• Established suitable Training Stores and prepared in-store Trainers through formal training intervention and on-the-job coaching and mentoring.
• Lead, managed, supported and grew Training Managers and their competence through instilling the appropriate attitudes and skills to motivate and facilitate exceptional professional performance.
• Evaluated and streamlined existing processes and procedures, as well as created new ways to ‘get things done’ as quickly and efficiently as possible, aiming to save time and money while increasing output and productivity for sustained results.
• Extensive quality and consistency checks.
• Developed training courses and practical assessment tools in line with the business requirements.
• Outstanding results were achieved with the Management Development Program and Induction Program which Liezle developed and presented.
• Provided up-skilling opportunities to Trainers and Training Managers (train as Trainers and Assessors).
• Moderated all assessments and execute appropriate judgment and actions.
• Managed the progress and performance of the Induction Program- and Management Program Trainees.
• Reported on training plans, budgets, forecasts, course delivery and Trainee performance.
• Applied and promoted the process of the recognition of prior learning (RPL).
• Assisted with and support the Theta (National Hospitality and Entertainment governing body) accreditation and NQF (National Qualifications Network) alignment process.
• Impacted evaluation of new and existing training interventions to ensure outstanding standards are achieved and maintained.
• Established and managed appropriate systems and tools for evaluating performance during and after training interventions and reporting the results to all stakeholders.
• Suggested possible recourse or alternative actions should the Trainees fail to achieve the desired results.
• Provided support and input in the development of appropriate assessment policies, methodologies, tools and training of assessors.
• Designed, implemented and managed end-to-end solution for training required by all roles in the Business Management and Service Delivery departments.
• Reported feedback to Business Managers, Training Department and prospective/current Business Owners.
• Interpreted and applied employment equity legislation to ensure that all training content and delivery methods are conducive to learning and present no discrimination to learners based on race, gender or physical disability, as well as adhere to the adult learning principles.
• Provided support to the National Head of Learning and Development Department in the development of appropriate measurement tools to determine the effectiveness of training interventions and impact on business, as well as the return on investment.
• Developed self and maintained knowledge in relevant field, theory and methods at all times.

• Co-ordinated and managed all training interventions, from pricing, through to client liaison, bookings, calendar control, facility management and resource planning.
• Oversaw the development and performance of the junior Technical Trainer.
• Managed the budget in terms of planning, record keeping and reporting.
• Integrated new products, processes, system changes and compliance training requirements.
• Reported on progress on training delivery, forecasted events and junior Trainer’s performance.
• Managed all Training resources (two Training rooms and one equipment laboratory, as well as reception area – valued at R2 000 000).
• Established, implemented, and managed appropriate systems for measuring (evaluating) and reporting the impact of the Trainee performance.
• Developed self and maintained knowledge in relevant technical field.
• Achieved outstanding results in progressing to full training status.
• Ensured all activities meet with relevant organizational and statutory policies, including health and safety, employment and equity laws.
• Conducted nationwide video training to reach all offices throughout the country simultaneously (first in country).