Windows and Apple
Liezl van der Linde
Guest House Owner
Potchefstroom,Northwest
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering preparations. Successful record of managing budgets.
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Coordinated with more than 5 years of experience working Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Energetic Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Hospitality Hostess and Owner of a Guest Lodge
Owner and Self
Potchefstroom, South Africa, Northwest
01.2009 - Current
- Thirteen years of hospitality hostess Ing experience with extensive knowledge of running own Hospitality Guest Lodge operations.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and gathered.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Accommodated guests with children.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
- Led startup and creation of operational procedures and workflow planning.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Fitness Instructor
Virgin Active
Potchefstroom, South Africa, Northwest
10.2010 - 05.2024
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Designed innovative fitness plans to keep clients engaged.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Kept accurate and updated client records to track progress and provide follow-up.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted fitness classes to boost gym attendance.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Encouraged participants to stay motivated and reach fitness goals.
- Promoted safe and inclusive environment for club clients and members.
- Motivated participants through one-on-one instruction and positive feedback.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Assisted with marketing and promoting of classes and services.
- Adapted classes to meet needs of participants with varying fitness levels.
- Led aerobics, yoga, core strength and kickboxing classes.
- Provided emergency first aid and CPR as needed.
- Used music to motivate and energize classes.
- Demonstrated proper form and technique to prevent injury.
- Implemented new and creative exercise routines to keep participants motivated.
- Set up and broke down equipment before and after classes.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
Education
Matriculated -
Potchefstroom Gymnasium
High School Diploma -
Potchefstroom Highschool Gymnasium
PotchefstroomSkills
- Transportation Management
- Emergency Procedures
- Quality control guidelines
- SalesForce
- Food service management
- Premises Security
- Key Control
- Policy implementation
- Operational Support
- Property Management System
- Visitor Orientation
- Clientele relationship development
- Room Inspections
- Office and staff streamlining
- Policy and procedure adherence
- Marketing
- Brand Management
- Guest experiences
- Guest accommodations
- Vendor interaction
- Strategic planning and analysis
- Reservations management
Certification
- Diploma in Hospitality Management, www.nwu.ac.za, 2021
- Certified Hospitality Digital Marketer
- Leadership for Hospitality Professionals
- First Aid Certificate and CPR
- Basic of Financial Planning
- Sport Massage Therapy
- Licensed
Additionalinformation
Consummate and knowledgeable Hospitality Hostess professional with extensive experience in superior guest relations.
Excellent customer service professional with above-average social and interpersonal
communication skills., It was this level of service that truly inspired me and changed me as a person.
I realized that it wasn't just about doing your job well, but about doing it with passion and purpose.
As a result, I found myself more motivated and committed than ever before, determined to bring that same level of excellence to everything that I do.
It showed me the importance of passion, purpose, and service, and gave me skills that I will use for the rest of my life. I'm grateful for the time that
I spent there and look forward to putting my newfound knowledge andskills to use in the future.
From the moment I bot the Guest Lodge, I knew that I was in for a unique and special journey.
My experience in my Guests Lodge changed me as a person, and I hope to carry the lessons I learned with me throughout my life.
Personal Information
- Age: 41
- Marital Status: Married
- Life in South Africa
- Kids, 2 Boys (High school)
Languages
- Afrikaans, very good
- English, very good
Timeline
Fitness Instructor
Virgin Active
10.2010 - 05.2024
Hospitality Hostess and Owner of a Guest Lodge
Owner and Self
01.2009 - Current
Matriculated -
Potchefstroom Gymnasium
High School Diploma -
Potchefstroom Highschool Gymnasium
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Achieved by completing Building me own Guest Lodge to a Big susses.
- Achieved Excellent work through effectively helping with Clients.
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid sick leaveCompany CulturePaid time offTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Software
Languages
Afrikaans
Native language
English
Upper Intermediate (B2)
B2
Interests
Fitness, Sports, People, Travelling
Similar Profiles
B. Serene BrennanB. Serene Brennan
Co-leader Naandewegaan -Healing With Drums at Co-OwnerCo-leader Naandewegaan -Healing With Drums at Co-Owner
Tamara WalkerTamara Walker
Cosmetologist at Salon Owner at Tenile's Hair DesignCosmetologist at Salon Owner at Tenile's Hair Design
KACHIRI IRIZARRYKACHIRI IRIZARRY
Massage Therapist at Owner Operator IndependentMassage Therapist at Owner Operator Independent