Reading
LIEZEL JOHANNES
IT Project Management
Cape Town
Summary
Accomplished Project Coordinator / Project Manager / Change Manager in the IT / Telecoms industry with a successful background in customer interactions and excellent service delivery. Committed to the achievement of demanding targets and exceeding client expectations while focusing on providing an exceptional standard of service and outputs. Professional and friendly with an approachable and collaborative nature - delivering outstanding customer service with more than 18 years’ experience. Analytical thinker, enjoy taking on challenges to streamline workflow and using previous work experience to help the current business move forward.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Project Coordinator / Change Manager
4C Group of Companies
Cape Town
9 2020 - 10.2023
- Managing life cycles of multiple concurrent projects with different clients in Agile environment
- Drafting of high-level Project Plans based on Solution Design and Scope of Work
- Hosting regular Internal as well as External (Client facing) Project Coordination Meetings
- Managing projects from Inception till Sign-off (End-to-End) over-achieving on 10% sales
- Managing projects and related tickets with teams on relevant boards such as JIRA
- Compiling and reviewing of Use Case diagrams and System Integration Diagrams (X-Mind)
- Compile and Submitting of Weekly Project Update Reports to clients
- Maintaining and contributing knowledge base on SharePoint
- Creation and compiling of Scope of Work Document based of client requirements and /or commercial proposal
- Ensure all requirements are fulfilled for finance department to submit invoices
- Change Management and Logging of Changes on ServiceDesk and clients
- Attending and contributing / running daily stand-up meetings or operational meetings
- Removing team impediments and tracking work along with Product Owner
- Reporting on team productivity / burndown as well as projected deliverables into future sprints/months
- Logging Development Enhancements with Development team for allocated projects
- Maintaining/enhancing team Agile boards on tools such as JIRA
- Training and mentoring other Project Coordinators/Junior Scrum Masters
- Reason for Leaving: Retrenchment due to Organizational re-structure
Project Manager
Logicalis
Cape Town
11.2019 - 01.2020
- Ensuring orderly transition of a new or modified managed service into support and or operations
- Planning and coordination (coordinating resources and activities required to successfully introduce a new service or modify an existing service or retire a service
- Ensuring proper adoption of processes (i.e
- Due diligence, service acceptance criteria, quality gates) and continually improving the performance of the service transition stage
- Managing risk for new changed, and retired services to ensure the business delivers value
- Chairing and managing weekly stakeholder meetings to make informed, reliable decisions and support challenges with service delivery
- Reason for Leaving: Contract successfully completed.
Project Coordinator
Cloud Direct (UK client base only)
04.2019 - 08.2019
- Ensure accurate interpretation of customer requirements and orders to enable clean and timely service provision and customer on-boarding/off-boarding experience
- Managing technical provisioning, cancellations and change services for full portfolio of Cloud Direct
- Managing purchasing of customer hardware, software, licenses, support agreements and subsequent renewals
- Ensure comprehensive coordination of provisioning cases in conjunction with customers, vendors and other Cloud Direct teams
- Ensure high quality, regular ticket and project updates are maintained in ServiceNow so that both customers and colleagues are fully briefed as to status of all provisioning and cancellation cases
- Establish and document programme and project management standards, including development of common set of policies, practices, processes, and templates to enhance Cloud Direct’s ability to successfully deliver large and complex programme's and projects
- Work with internal stakeholders and project managers as part of project planning process to identify dependencies and allocate project resources across project base
- Managing resources for projects through team leaders
- Delivering training and mentoring project team members
- Managing dependencies across multiple projects
- Reporting on financial information and ensuring accurate customer billing
- Reason for Leaving: Retrenchment (Project Office moved to UK)
Project Lead
Vodacom
02.2016 - 09.2018
- Deliver on transformation prioritised projects
- Agree the scope of a project’s requirements with the project sponsor and business owner
- Identify the technical, process, vendor, and commercial stakeholders to form part of the project’s work streams and steering committees
- Collaborate with the continuous business transformation, Technical PM, workforce management, knowledge management, training academy, and other appropriate stakeholders to create and agree on the delivery plan (increments/sprints)
- Develop project initiation document (charter) which includes the project approach, project structure and stakeholder list, communication, and project plan etc
- Ensure efficient end to end implementation of the approved project according to the project management process and agreed quality standards as per the project specifications
- Monitor progress against the baselined delivery plan
- Motivating and ensuring the empowerment of the teams to meet their objectives
- Handle problems escalated from the project team
- Manage issues and risks as they arise, collaborating with senior business or technical roles as required to resolve them
- Provide help and guidance to the solution development team where difficult situations arise
- Track and manage project controls, including project cost, dependencies, and delivery schedules to ensure timeous implementation in line with the defined scope and requirements
- Schedule and attend progress meetings/daily stand up as appropriate, ensure these are minuted
- Keep a current understanding of the team’s progress and issues and advise the team of important external issues that they need to be aware of
- Apply project governance controls in accordance with the adopted delivery process
- Ensure escalation processes are in place and are adopted
- Liaise with SCM for procurement processes for projects that require this support and clarify accountabilities within the project team in this regard
- Coordinate end-to-end testing for the project
- Ensure that handover and support documentation is in place
- Ensure that the latest project status is updated on the project tool, and all key project documentation is uploaded to SharePoint
- Ensure effective and timely communication and provision of information to stakeholders at agreed frequencies and forums
- Reporting to project stakeholders on overall progress
- Work closely with project stakeholders (commercial and technical) to ensure a successful end to end delivery of the project
- Reason for Leaving: Retrenchment (Operational changes)
Project Manager
Dimension Data
05.2007 - 11.2015
- Taking projects from original concept through to final implementation
- Ensuring adherence to implementation methodology participating in requirements analysis and scoping customer expectation management
- Delivery of project according to PMI knowledge areas and in line with company Primer methodology
- Managing client satisfaction, commitment and expectation too high service levels and manage escalations adequately
- Defining requirements and planning project life cycle deployment
- Defining resources and schedule for project implementation
- Creating strategies for risk mitigation and contingency planning
- Planning and scheduling project deliverables, goals, and milestones
- Managing and overseeing project engineering team
- Efficiently identifying and solving project issues.
Deployment Manager
Dimension Data
02.2008 - 07.2012
- Act as primary interface between project team and client for project
- Customer expectation management through regular, accurate and consistent feedback
- Reporting on project status/deployment or issues to relevant parties
- Reducing overtime and expenses of engineers while improving delivery
- Provide guidance and support to teams during deployments
- Analyse, design, and implement new processes and procedures, including relevant documentation
- Complete quality control on client proposals
- Comprehensively manage projects and project financials from inception through to project closure
- Manage solution delivery by utilising multiple lines of businesses and third parties.
Operations Coordinator
Dimension Data
05.2007 - 02.2008
- Implementation of monitoring and access tools
- Management of remote engineers
- Process development, implementation, and documentation
- Troubleshooting and resolving LAN and wireless faults
- Monthly report creation
- Monitoring client networks and maintaining SLAs
- Operational coordination between management, technicians, 3rd parties and clients.
IT Service Support
Woolworths H/O (CEB Maintenance)
10.2006 - 05.2007
- Viewing and managing engineering/technician workload
- Monitoring and managing service level agreements with clients
- Working closely with 3rd party vendors/suppliers
- Costing
- Invoicing.
Quality Assurance Assistant
GlaxoSmithKline Pharmaceuticals
04.2000 - 04.2006
- Assistant to quality assurance manager to lead, manage and direct quality assurance department
- Compiling and distribution of standard operating procedures
- Assistance in ensuring quality in packaging, storage, and shipping
- Assisting the regulatory affairs department.
Asset Management Assistant
Sanlam
02.1997 - 12.1999
- Inventory and manage all supplies, devices and equipment used by the company
- Maintained list of all suppliers to the company
- Communicated with suppliers for a stock refill
- Assisting with managing IT resources
- Invoicing.
Education
BTEC Certificate: Project Management -
All About Xpert
South Africa 04.2012 - 10.2012
Senior Certificate (Grade 12 / Matric / High School Diploma) -
Elsies River High School
South Africa 01.1993 - 04.1998
Skills
Project Coordination
Certificatescoursestraining
- 2018, NWU Business School, Creating Leadership and Personal Capacity in Women Programme
- 2018, APMG, Agile Project Management Practitioner
- 2015, APMG, Certified Associate in Project Management
- 2014, APMG, PRINCE2
- 2012, Dimension Data University, PMBOK
- 2011, Dimension Data University, Project Management Fundamentals
- 1998, Lee Adams Training Institute, Secretarial Diploma
Skillsproficiencies
- Project Coordination
- Project Plans
- Removing Impediments
- Coaching
- Analysis
- Reporting
- Stakeholder Engagement
- Effective Communication
- Change Management
- Project Delivery
- Attention to Detail
- MS Office
- JIRA
Preference
Fully remote working | Hybrid
Personal Information
- Ethnicity: Coloured
- Date of Birth: 09/20/79
- Gender: Female
- Nationality: South African
Accomplishments
Nominations and recognitions for best team player & performance
Certification
Certified Associate in Project Management
Interests
Traveling
Music
Reading, traveling
My favourite author is Judith McNaught. She is a best selling novelist for romance novels. Reading is not only educational but it takes me away from scrolling through a phone or sitting behind a computer all day so it's a distraction from the busy world. I enjoy other reading material as well, of course.
My travels include touring across Europe. Paris, England, Belguim, Netherlands. It was such a liberating experience because it has always been a dream of mine. Meeting new people as a tour group was an additional bonus. Locally I love exploring new places and good food
Timeline
Project Manager
Logicalis
11.2019 - 01.2020
Project Coordinator
Cloud Direct (UK client base only)
04.2019 - 08.2019
Project Lead
Vodacom
02.2016 - 09.2018
BTEC Certificate: Project Management -
All About Xpert
04.2012 - 10.2012
Deployment Manager
Dimension Data
02.2008 - 07.2012
Project Manager
Dimension Data
05.2007 - 11.2015
Operations Coordinator
Dimension Data
05.2007 - 02.2008
IT Service Support
Woolworths H/O (CEB Maintenance)
10.2006 - 05.2007
Quality Assurance Assistant
GlaxoSmithKline Pharmaceuticals
04.2000 - 04.2006
Asset Management Assistant
Sanlam
02.1997 - 12.1999
Senior Certificate (Grade 12 / Matric / High School Diploma) -
Elsies River High School
01.1993 - 04.1998
Project Coordinator / Change Manager
4C Group of Companies
9 2020 - 10.2023
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