Liezel Duthie
Final Year Bachelor Of Education Student/ Customer Care Agent
George
Summary
I have previous practical experience in the educational field. I have assisted teachers and staff with necessities of what is expected in class. I also have long-term microsoft and computer background due to my work experience and great people skills.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
Tekkie Town Support Office
03.2023 - 04.2025
- helped distressed consumers with empathy, showing real concern for their needs and encouraging brand loyalty.
- Increased client satisfaction by professionally and promptly addressing and resolving issues.
- Professionally handled escalated calls, preventing possible complaints and ensuring clients' continued business.
Retail Floor Assistant (Casual)
Jumbo Clothing Store
11.2021 - 01.2022
- Exhibited excellent multitasking abilities while managing responsibilities like replenishing shelves and helping customers.
- Worked together with colleagues to guarantee sales floor presence and maximum efficiency during busy periods.
- Cultivated a constructive workplace atmosphere by sustaining a cheerful demeanor and helping colleagues with their responsibilities when necessary.
Till and Floor Assistant
Yokico LTD
11.2020 - 05.2021
- Demonstrating multitasking abilities while managing duties like replenishing shelves, aiding customers, and handling cash registers as needed.
- Worked together with team members to guarantee sales floor presence and maximum efficiency during busy times.
- Effectively managed high-pressure scenarios during peak times, guaranteeing smooth service for every customer in the area.
Insurance Sales Consultant/Call Centre Agent
Oakhurst Insurance Company
12.2016 - 06.2020
- Assessing risks and delivering thorough client details to ensure precise policy pricing through underwriting.
- Performed comprehensive risk evaluations for clients to guarantee that suitable coverage options were suggested and executed.
- Effectively addressed intricate claim matters by serving as a mediator between clients and insurance providers during the entire procedure.
- Telemarketing.
Education
Matric -
George High Secondary
George, South Africa 04.2001 -
Skills
School Practicals/Complaint handling/Call center experience/Typing speed/Email management/Language proficiency/Customer service/Time management/Decision-making/Problem resolution/Adaptability and flexibility/Verbal and written communication/Active listening/Multitasking and organization/Phone etiquette/Quality assurance/Computer skills/Microsoft office
Timeline
Customer Care Agent
Tekkie Town Support Office
03.2023 - 04.2025
Retail Floor Assistant (Casual)
Jumbo Clothing Store
11.2021 - 01.2022
Till and Floor Assistant
Yokico LTD
11.2020 - 05.2021
Insurance Sales Consultant/Call Centre Agent
Oakhurst Insurance Company
12.2016 - 06.2020
Matric -
George High Secondary
04.2001 -
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