Liesl-Anne Pienaar
Administrative Manager
Pretoria,GP
Summary
Dynamic professional with a proven track record specializing in process improvement and customer service. Achieved a 30% reduction in query resolution time through innovative training initiatives. Proficient in logistics coordination and policy writing, dedicated to enhancing operational efficiency in fast-paced environments. Creative Copy Writer offering background in preparing well-structured drafts, editing posts and conducting keyword research. Collaborative team player possessing impeccable grammar and in-depth comprehension of Microsoft Word and Office.
Overview
20
20
years of professional experience
Work History
Essay Tutor
IDIY/Japan
Pretoria
08.2024 - Current
- Provides detailed essay corrections, grammar guidance, and writing support for Japanese learners at IDIY.
Content Writer
Freelancer
Paarl
06.2021 - Current
- Researched over 15 industry-specific topics thoroughly to produce high-quality, engaging content that aligned with client objectives.
- Achieved an impressive engagement rate exceeding 75% on published articles, enhancing client visibility.
- Devised innovative content types to elevate digital presence, securing 100% client satisfaction.
- Ensured impeccable content accuracy and quality by rigorously proofreading and editing articles prior to publication.
Aftercare Manager
HIS WORD MINISTRIES
Paarl
01.2016 - 05.2021
- Streamlined delivery and order processes to effectively cater to aftercare program needs.
- Investigated and identified critical bottlenecks, facilitating adjustments that rectified three major systemic inefficiencies.
- Instituted comprehensive administrative frameworks and policies, resulting in a 30% reduction in query resolution time.
- Enhanced operational effectiveness through targeted and comprehensive training sessions.
Administrative and Office Manager
HIS WORD MINISTRIES
Pretoria
01.1995 - 12.2015
- Demonstrated expertise as an administrative professional with strong organizational, scheduling, and multitasking capabilities.
- Proficient in Microsoft Office, ERP systems, and the development of Standard Operating Procedures (SOPs) and technical manuals, with a deep understanding of logistics, project support, and executive assistance.
- Thrived in fast-paced, client-focused environments, ensuring operational efficiency and accuracy.
- Exhibited adaptability, attention to detail, and unwavering commitment to seamless operations.
Education
Diploma - Postgraduate Library Science
12.1989
BA - Law
12.1988
Skills
- Google Suite
- Communication software
- Customer Service
- Logistics Coordination
- Attention to detail
- Proactive
- Service Delivery
- Problem-solving
- Teamwork
- Conflict Resolution
- Microsoft Office
- Content development
- Policy writing
- Customer service
- Process improvement
- Team leadership
Languages
- English
- Afrikaans
Affiliations
- Gym
- Knitting
- Reading mysteries and non-fiction
Timeline
Essay Tutor - IDIY/Japan
08.2024 - Current
Content Writer - Freelancer
06.2021 - Current
Aftercare Manager - HIS WORD MINISTRIES
01.2016 - 05.2021
Administrative and Office Manager - HIS WORD MINISTRIES
01.1995 - 12.2015
UNIVERSITY OF JOHANNESBURG - Diploma, Postgraduate Library Science
UNIVERSITY OF JOHANNESBURG - BA, Law
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