Liesl-Anne Pienaar
Customer Service Assistant
Pretoria,Gauteng
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Manager
Gymnasium Primary School
Paarl, Western Cape
01.2016 - 05.2021
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Expanded knowledge of cultural sensitivity, integrating it into all aspects of conflict management efforts.
- Developed a comprehensive understanding of conflict resolution theories, applying them to real-life situations.
- Facilitated meetings between various stakeholders involved in the development of new policies or revisions of existing ones.
- Participated in audits of various departmental policies, ensuring adherence to organizational standards and regulations.
Project Leader, HOC and Administration manager
His Word Ministry
Pretoria
08.1995 - 12.2015
- Maintained focus under pressure to deliver accurate translation services from English to Afrikaans and vice versa.
- Inspected translations word-for-word for grammar and spelling faults.
- Proofread documents to remedy terminology and vocabulary errors.
- Adapted existing translations to meet style guidelines.
- Carefully and thoroughly proofread materials, checking for spelling, grammar, punctuation, syntax, usage, consistency, and correct brand voice.
- Delivered high-quality written content that was insightful, informative, and entertaining.
- Performed in-depth research into topics to write clear and accurate copies.
- Implemented policies based on the research.
- Collected data to prepare and draft court material for cases based on the Childrens' Act.
- Interviewed clients, obtaining vital case information.
Assistant Teacher and Head of Aftercare
Paarl Girls' High School
Paarl
01.2010 - 01.2014
- Assisted in planning and development of teaching materials, workbooks and class projects.
- Tailored writing style to suit project scope and target audience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Librarian and Research Analyst
NIA
Pretoria
01.1990 - 01.1995
- Collected data through various methods, including online research, phone interviews, focus groups, and library studies.
- Analyzed and evaluated data, presenting findings in detailed reports.
- Managed crisis communications, effectively mitigating potential reputational damage.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - Theology
Rhema Bible Training Centre
JohannesburgPostgraduate Library Science Diploma - Library Science and Information Knowledge
Rand Afrikaans University (UJ)
Johannesburg, GPBA - Law
University of Johannesburg (then R.A.U.)
JohannesburgSenior Certificate -
Paarl Girls' High School
Skills
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Timeline
Manager
Gymnasium Primary School
01.2016 - 05.2021
Assistant Teacher and Head of Aftercare
Paarl Girls' High School
01.2010 - 01.2014
Project Leader, HOC and Administration manager
His Word Ministry
08.1995 - 12.2015
Librarian and Research Analyst
NIA
01.1990 - 01.1995
Diploma - Theology
Rhema Bible Training Centre
Postgraduate Library Science Diploma - Library Science and Information Knowledge
Rand Afrikaans University (UJ)
BA - Law
University of Johannesburg (then R.A.U.)
Senior Certificate -
Paarl Girls' High School
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